We all know FIFA World Cup tickets are a hot commodity. Especially when Team USA is playing in the Bay Area!

But, what happens if the tickets you bought - suddenly disappeared on StubHub?

This one is relatable for anyone who's purchased highly sought after tickets on StubHub. You plan months in advance, invest thousands of dollars, and then comes the utter disappointment: Oops, the seller backed out.

RELATED: World Cup 2026 live updates: US beats Bosnia-Herzegovina 2-0 to advance to round of 16

Sanjay Kalra and his family are huge FIFA fans -- and couldn't wait to attend their first game in the Bay Area.

So much so, he bought tickets back in November. He says he was told from the seller he would receive the tickets a few days before the game.

His 10-year-old twins counting down the days!

"Then the us ended up being in the game and we were even more excited!" he said.

RELATED: World Cup 2026: Everything to know about games at Levi's Stadium, Bay Area watch parties and more

But that excitement quickly shifted, the day the United States qualified for the game. StubHub told him, they're actually not going to get the tickets because "the seller backed out."

StubHub offering a refund, but no replacement tickets.

"By that time - ticket prices had jumped 10 times - so even if I get the money back there's no way I can afford to buy replacement tickets," Kalra said.

Sanjay tried reporting his experience to four state and federal agencies - including the state attorney general's office with no luck, until he reached out to 7 On Your Side.

We intervened.

And the next day, StubHub called him back, reversing course, confirming replacement tickets. StubHub issued a statement to 7 On Your Side writing:

"The issues fans have experienced at this World Cup are largely transfer problems, not ticket problems. The event organizer's own ticketing infrastructure, including a new app launched right before the tournament began, has had significant performance issues that have affected transfers across all resale platforms. We've responded by standing up a dedicated world cup support team and expanding our capacity to source replacement tickets for affected customers. Every order is backed by our fanprotect guarantee, and getting fans to their matches remains our top priority for the REST of this tournament."

"I was really excited," Kalra said. "Luckily for me and people like you, I get to go to the game with my kids!"

Bottom line, if a seller can't deliver the tickets they sold - like in this case, they back out, or can't transfer them, StubHub's "Fanprotect guarantee" policy states -it will try to provide comparable or better replacement tickets.

MORE: Soccer fans' World Cup tickets vanish due to StubHub app glitch

If it can't, it will generally offer a full refund.

But, replacement tickets are not guaranteed.

Take a look at more stories and videos by 7 On Your Side.

7OYS's consumer hotline is a free consumer mediation service for those in the San Francisco Bay Area. We assist individuals with consumer-related issues; we cannot assist on cases between businesses, or cases involving family law, criminal matters, landlord/tenant disputes, labor issues, or medical issues. Please review our FAQ here. As a part of our process in assisting you, it is necessary that we contact the company / agency you are writing about. If we believe we can be of assistance, we will reach back out in response.

With less than 24 hours until the USA vs. Bosnia match, European fans are descending on the Bay Area as they prepare for the knockout round.

In Santa Clara, thousands of Bosnians are ready to cheer on their national team, many gathering at Euro Grill ahead of Wednesday's game.

We found many Bosnians at Euro Grill. At the restaurant, fans shared food and stories of long journeys to follow their team.

"This is a traditional Bosnian food. Its ground meat with a special bread," said Sabhudin Smahilahodzic and added, "I just came from St. Louis. I have been following the team all the way from Canada to here. So, we are hoping for the best."

The last time Bosnia appeared in the World Cup was in 2014 in Brazil. For many supporters, traveling across the U.S. to follow the team has been a special experience leading up to Wednesday's match.

"I have been to the last 7 out of 8 games. This all started back in November. Me and my friend we both grew up in Vermont and our dream was always to see the national team play important games," Sead Dobraca said.

Fans have traveled from across the country to attend, including from San Diego and New York. One fan paid nearly $4,000 for a ticket to the game.

"This is our community. Once you have something special going on it doesn't matter no amount of money could," said Elvis Sujak.

World Cup 2026 live updates: Team USA prepares for Bay Area knockout round match

For many Bosnians, the matchup against the United States carries emotional significance beyond soccer.

"What does it mean to you that the USA is playing your country Bosnia at home in the Bay Area?" Luz Pena asked Aida Sibic.

"It's very emotional. It's basically the country that took us in from genocide, from aggression with open arms. Gave us opportunity, gave us freedom to be who I am and build a life for my family," Sibic said.

According to the 2023 census, there are more than 100,000 Bosnians in the United States. Many fans are preparing to support their team, seeing themselves reflected in the players and their journey.

"What would you want people to know about Bosnia?" Pena asked Dobraca.

"I want people to know how passionate our people are, how caring our people are. How nice our people are and how welcoming everyone is, and you are going to see that passion in the stands," he said.

"We are rooting for Bosnia but it's like homeland versus motherland," Sibic added.

The match Wednesday is expected to draw strong support from both sides, as fans gather in the Bay Area for a moment that blends sport, identity and community.