• Microsoft deleted a user’s OneDrive account after it was compromised
• This resulted in the loss of 25 years’ worth of photos and games
• The incident is a reminder to use multiple backup solutions

How much do you have stored in your Microsoft account? Consider all the photos and documents backed up to OneDrive, the games and apps linked to your username, and all the rest. Many of us have a lot stored there, but as one Microsoft user recently found out, it can all be taken away in an instant — with Microsoft itself doing the deleting.

Posting on X, Joshua Khane related how a recent hack of their account led to Microsoft taking the nuclear option and removing 25 years’ worth of data, including photos of their infant son and “thousands of Euros spent on games.”

Khane shared an email from Microsoft explaining that, since “unauthorized access occurred” on their account — meaning a likely compromise by hackers — “we have permanently suspended the account.” Microsoft confirmed that “this action is irreversible … Additionally, if you had files stored in OneDrive, those files are no longer accessible. Due to encryption and privacy safeguards, even our engineers cannot retrieve them.”

The move left Khane incensed, with the disbelieving user condemning Microsoft’s decision not to restore their account: “One of the biggest companies ever couldn’t do that so they just deleted that sh*t like it was nothing??”

“Even though the security could be tighter from my side (lessons are learned),” they added, “it bothers me the most that Microsoft says that they cannot recover my account and suspended it … Thousands of Euros are gone down the drain as I’ve lost all my games also! Couldn’t back those up and I relied on Microsoft to keep that safe, even if I got compromised!”

How to keep your data safe

After the saga was posted on Reddit, other users chimed in with similar stories of their own. “Happened to me also,” said one user. “I had payment proof and everything going back 20 years. They said sorry, best we can do is lock your account for good.”

Another had a piece of advice for Khane: “When this happened to me, I created the new account and sent an email to them (on the same thread) with the new account info. They basically cloned the old account into the new one and I got everything back.” Elsewhere, many users recommended Khane take legal action against Microsoft.

If you want to avoid a similar fate, it’s important that you don’t just back up your important documents to one source — be that cloud storage like OneDrive or an external storage drive. If something goes wrong, your only copy has vanished into the ether.

Instead, build redundancy into your backups. Use a cloud backup service like Backblaze and a local NAS or offline archive drive. If possible, ensure your backups are in different physical locations, including one off the premises.

As Redditor Linesey rightly suggested, “Get a NAS, get an off-site location like a safe deposit box for cold storage, and then use the cloud if you really want to, as another layer.” That way, you’ve got at least one fallback option if a firm like Microsoft decides to delete your data without warning.

It’s also worth setting up passkeys and multi-factor authentication on your accounts and using one of the best password managers to strengthen and store all your logins. That way, you make it harder for bad actors to gain access to your account — and less tempting for Microsoft to hit the big red button, with irreversible consequences.

• A Reddit user bought what they thought was computer RAM off Amazon
• Instead, Amazon shipped them a light kit inside a RAM box
• The Redditor filmed themselves opening the box to aid with their return

High prices spurred by the current RAM crisis are making it almost impossible to buy a set of computer memory without bankrupting yourself, so it can be tempting to pull the trigger on an eye-catching bargain whenever you see one. But a cautionary tale from social media shows why certain deals might not be all they seem.

That warning comes from a Reddit post from user BupMaster titled “Decided to buy RAM from Amazon despite my better judgement and it happened to me...” That foreboding header hinted at the potentially disastrous situation that was to come.

The poster explained how they decided to buy RAM from Amazon for a setup upgrade, despite hearing stories about return scams. These typically involve a scammer buying an expensive product then returning it with a cheaper, different or counterfeit item, which then gets sent onto an innocent buyer.

"Thankfully I made sure to record my unboxing," the Redditor explained. "Lo and behold I open the package and see that someone swapped the sticks for light enhancement kits instead. Sold and shipped by Amazon too. Hopefully they don't give me too much of a hard time on the return.”

This example highlights how careful you’ve got to be when buying memory — or other in-demand computing components like storage — during this highly unusual era. With RAM in record low supply thanks to the demands of artificial intelligence (AI) data centers, scammers are sniffing out opportunities wherever they can. Unfortunately for this Redditor, they ended up falling prey.

Keep your wits about you

Decided to buy RAM from Amazon despite my better judgement and it happened to me... from r/pcmasterrace

Interestingly, Corsair — the company whose RAM BupMaster bought — changed its packaging earlier this year specifically to thwart scammers. Instead of cardboard boxes, the company now sells its memory modules in clear plastic blister packs. The unit received by the Redditor was in a cardboard container, though, hinting that the scammer wanted to obscure their actions.

Another intriguing point about this account is that the scam was not perpetuated by some dodgy website or even a rogue trader on Amazon. The RAM kit was sold directly by Amazon itself, suggesting that someone inside the company swapped the memory modules for the dud product.

Sadly, this Redditor is far from the only person to have suffered in this way. In the same thread, another user claimed that the same thing happened with a laptop. And we've reported on countless similar cases, suggesting that scams like this are an all-too-common occurrence.

This case also shows how important it can be to record yourself opening a package if you’re at all unsure or wary about it. Doing so gave them the perfect evidence to prove to Amazon that they had been scammed, making the return process much easier.

Amazon is known for being very willing to accept returns, but it’s better to be safe than sorry — especially when buying rare and expensive products like computer memory.

There used to be a time when you’d buy an Apple app by paying for it once and never again. Then along came the idea of app subscriptions, and slowly but surely, Apple has started selling more and more of its software products through recurring payments. From iCloud+ to Apple TV, there are many ways to spend your cash on Apple’s wares on an ongoing basis.

Today, Apple flogs bundles of its own apps to its users, with Apple One in particular offering a cluster of apps for a single monthly price. And Apple hasn’t stopped there, with the Creator Studio package being introduced a few months ago for users of its artistic apps.

But while these app groupings ostensibly give you a way to get the software you need without paying multiple subscription fees, I’m starting to worry about how they restrict your choices and force you down avenues you might not want to travel.

Not only can they be expensive, but they’re also inflexible, giving you very little ability to customize them to your needs. If subscriptions are the future of app monetization, then Apple needs to do a whole lot better.

Enter the Creator Studio

Apple likes to portray itself as the company of creatives — think about its “Here’s to the crazy ones” or “I’m a Mac” commercials of days gone by. And the firm already sells apps made specifically for this demographic, including Logic Pro, Final Cut Pro, Pixelmator Pro, and more. So it makes sense that Apple would want to offer a software suite that grants interested users access for a single fee, instead of requiring several payments, whether one-off or ongoing.

That’s what you get with the Creator Studio, which is priced at $12.99 / £12.99 / AU$19.99 a month or $129 / £129 / AU$199 a year. In return for your cash, you get a pass for the following apps:

• Final Cut Pro
• Logic Pro
• Pixelmator Pro
• Keynote
• Pages
• Numbers
• Motion
• Compressor
• MainStage

And yes, some of these apps — like Keynote, Pages, and Numbers — are already free, but pay the Creator Studio entry fee and you get “a library of high-quality, royalty-free photos and graphics, and powerful intelligence features” in addition to what comes with the toll-free editions, Apple says.

Considering Logic Pro alone costs $199.99 if you want to buy it outright (rather than pay an ongoing subscription), this package might seem like a rather good deal. But it’s not the price that I’m interested in — it’s the way app bundles like Creator Studio work.

Right now, there are two main app collections available from Apple: Creator Studio and Apple One. While Creator Studio contains the aforementioned creative apps, Apple One starts at $19.95 / £18.95 / AU$24.95 a month and comes with 50GB of iCloud+ storage, plus memberships to Apple TV, Apple Music, and Apple Arcade.

There are two additional tiers, with the most expensive costing $37.95 / £36.95 / AU$49.95 a month and throwing in 2TB of iCloud+ storage, Apple Fitness+, and Apple News+, in addition to what’s already in the entry-level option.

But what if you want to mix and match your apps and services from Apple? What if you want, say, Logic Pro and Final Cut Pro from Creator Studio, plus Apple Music, Apple Fitness+, and Apple News+? Well, you’re going to have to either take out the top Apple One bundle and separately buy those creative apps outright, or you’ve got to pay for memberships of two distinct ongoing subscriptions.

In this instance, combining Creator Studio with the most expensive edition of Apple One means paying $50.94 a month when all you want are five apps. The rest of the content you pay for is superfluous. Throw in AppleCare+, and you’re forking out even more.

Apple gives practically no flexibility or customization with its app collections. You can’t mix and match apps and services, and if there are some you want from both subscriptions, you’ve got to pay for both. That makes it an incredibly expensive way to go.

But with Apple seemingly getting evermore enthusiastic about subscriptions — and the revenue they bring in — don’t be surprised if this state of affairs continues.

Is there a better way?

You might feel that, since Creator Studio is relatively new, Apple is still working out the logistics of how to sell the apps and services it contains. But Apple is no stranger to subscriptions. It’s been offering the likes of Apple Music and Apple Arcade for years now, so it knows a thing or two about how to structure subscription offerings.

Is the lack of flexibility here and the absence of any way to pick and choose apps a deliberate policy on Apple’s behalf? We can’t know for sure, but it’s not a good look.

While the Creator Studio might seem like a decent bargain on its face, it becomes considerably less so if you’re not interested in everything it offers and want to pair its apps with those from the Apple One bundle.

Considering how keen Apple seems to be on subscriptions, I’m surprised it doesn’t offer individual memberships for each component app within these packages. For instance, why is there no individual subscription for Pixelmator Pro? Instead, you’ve got to choose between a one-off fee or the full Creator Studio.

If Apple were to go down this route — and it's what I'd do if I were CEO-to-be John Ternus — it would instantly solve the problem of pairing different apps from different collections. You could simply add whichever apps you wanted to your own “build a bundle” package and get exactly what you need for a more acceptable price.

But that kind of process doesn’t seem to be anywhere on the horizon. There are no rumors saying it’s coming, no telltale clues nestled in Apple’s code. Don’t hold your breath for its imminent arrival.

Until we do get something like that, Apple customers are going to continue to feel ripped off by a rigid, inflexible system that is happy to take their cash in return for apps they don’t want or need. It’s a situation that’s in desperate need of a rethink.

• A software update bricked Philips Hue Bridge Pro devices
• The bug required a very specific set of circumstances
• Philips Hue has promised free replacements to affected users

Over the last few weeks, reports have emerged of Philips Hue Bridge Pro smart home devices becoming bricked, and it looks like the culprit has now been identified. According to Philips Hue, the fault lay with a recent software update — but the company has won plaudits for what it's giving to customers in order to make amends.

The trouble started in late June when Philips Hue released software update 2071353020, which was intended to include “several small changes” that improved the product’s operations. Yet reports started flooding in that the update had caused people’s Hue Bridge Pro devices to fail and become completely unresponsive.

In a statement to Ars Technica, Philips Hue explained the very specific circumstances that caused the problem: “The issue affects users who disabled automatic software updates, remained on an older software version for an extended period, and then manually installed a firmware update after the update package had been stored on the Bridge for more than 10 days.”

As well as that, the spokesperson noted that “Our data shows fewer than 100 Philips Hue Bridge Pro devices have been impacted.”

Still, any disruption like this is a pain. If you’re affected, not only will you have to wait for a replacement to arrive, but you’ll also have to reconfigure your lights and settings from scratch. That’s the kind of disturbance that is made all the more irritating due to the fact that it occurred after users updated their software — something that people are often encouraged to do in order to get the latest bug fixes and improvements.

Free replacements

While it’s always unpleasant to see a software update brick your device, Philips Hue has attracted praise for the way it’s responded. Not only has it issued a fix, but the company has promised that “We will replace affected Philips Hue Bridge Pro devices free of charge, regardless of warranty status.”

The decision has proved popular with Hue owners on Reddit, who've noted in one popular thread that it's a rare example of "big company actually making good". Another comment noted: “Considering the RAM prices too those Bridges went up in costs too. W to Philips on this one.”

If you haven’t updated your Philips Hue Bridge Pro for a while and think your device could be vulnerable according to Philips Hue's description, it might be worth getting in touch with the company first before attempting to update. The last thing you want is a bricked product on your hands.

And if you already have been affected, don’t spring for a replacement device just yet. You might be able to get a free replacement from Philips Hue, so be sure to explore that avenue first before spending a dime on anything new.