Canada’s Growing Air Travel Complaint Delays Hurt Tourism Industry

Air travel in Canada continues to be plagued by increasing wait times for passenger complaints, with a growing backlog that significantly impacts both travellers’ rights and the tourism sector. New data from Courtready, a legal technology company focused on making the Canadian legal system more accessible, has revealed that passengers now wait an average of 987 days nearly three years for a resolution to air travel complaints. This growing frustration stems from a steady decline in the processing of cases, which is having a direct impact on the country’s tourism industry.

A Frustrating Increase in Delay Times

The data analysed by Courtready and based on findings from the Canadian Transportation Agency (CTA) has shown a disturbing upward trend in complaint resolution delays. In the third quarter of 2024, 7,076 cases were decided by the CTA. By the third quarter of 2025, that number dropped to just 4,301, highlighting a growing backlog in processing. The gap between the date a flight takes off and when a decision is issued has also significantly increased, with wait times for resolutions rising from 692 days in Q3 2024 to 953 days in Q3 2025.

Tourism, a significant contributor to Canada’s economy, is particularly vulnerable to these long delays. Visitors from around the world often experience cancelled flights, missed connections, and lost baggage, with resolutions becoming more drawn-out due to the delays in the CTA’s complaint handling process. This has led to more tourists and domestic travellers seeking alternative methods of dispute resolution, with many turning to provincial courts for faster outcomes.

Passenger Complaints at a Record Low

The CTA’s latest figures show that the number of complaints being processed has hit a record low. In September 2025, only 1,348 decisions were made, which marks a 45% decrease from the previous year’s peak. This decline in decisions reflects not only a backlogged system but also the growing dissatisfaction among air travellers in Canada, who are now facing prolonged uncertainty when seeking compensation or resolution.

For tourists, this delay in resolutions has repercussions beyond inconvenience. As flight disruptions continue to affect those visiting Canada, potential tourists may reconsider travel plans due to the uncertainty and stress of air travel. The longer complaint resolution timelines discourage people from pursuing compensation claims, leading to frustrations that tarnish Canada’s reputation as a reliable tourist destination.

Courtready’s New Tools: A Lifeline for Canadian Travellers

In response to the mounting issues in Canada’s air travel complaint system, Courtready has launched the Air Passenger Complaints Tracker, a new tool designed to help Canadians track and analyze air travel complaint outcomes. This innovative tool, the first of its kind, aims to simplify the process and make it easier for passengers to stay updated on the status of their cases.

The tracker helps users stay informed by monitoring complaint resolutions, sending alerts when there is movement in their case, and ultimately empowering passengers to take control of their legal journey. While the tracker is a valuable asset for individuals dealing with air travel complaints, it also serves as a reminder of the importance of making the legal system more efficient for those in the tourism sector who are left waiting for answers.

Legal System Challenges Affecting the Canadian Tourism Sector

As wait times continue to stretch, more and more passengers are turning to alternative solutions to resolve air travel issues quickly. The complex legal procedures involved in submitting complaints to the CTA and the sheer volume of cases have led to overwhelmed systems, making it even more difficult for tourists to get the compensation they deserve. This issue has the potential to deter future tourists who are unsure about how their grievances will be handled should they face disruptions during their trip to Canada.

Travel disruptions, compounded by these delays in complaints handling, create a barrier for tourists hoping to enjoy Canada’s natural wonders, cultural experiences, and vibrant cities. More efficient legal tools like Courtready’s Air Passenger Complaints Tracker are essential for restoring traveller confidence and ensuring that Canada remains a top travel destination for international visitors.

Enhancing the Travel Experience for Tourists

Canada’s tourism sector must address the growing dissatisfaction among air travellers caused by prolonged wait times for air travel complaint resolutions. Courtready’s efforts to offer practical legal tools like the Air Passenger Complaints Tracker help streamline the complaint process, reducing the time and stress required to resolve issues. For both domestic and international travellers, these improvements are essential for maintaining a positive travel experience in Canada. As the country works to enhance its legal and aviation systems, faster resolutions to complaints could go a long way in ensuring that Canada remains a welcoming and reliable destination for tourists worldwide.

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D’Amaro Takes Over As CEO, Leading Disney’s Tourism Expansion

In a historic move, the Board of Directors at The Walt Disney Company has announced Josh D’Amaro as the incoming CEO, effective March 18, 2026. As the new head of the company, D’Amaro will succeed Robert A. Iger, who has served as CEO for nearly two decades. D’Amaro’s appointment highlights the company’s focus on the continuous growth of its tourism sector, which accounts for over 36 billion dollars in revenue, making it one of the largest and most influential players in the global tourism industry.

A Strategic Vision for Tourism Expansion

Josh D’Amaro’s extensive leadership background within Disney’s tourism and experiences segment makes him an ideal candidate to lead the company forward. As Chairman of Disney Experiences since 2020, D’Amaro has overseen Disney’s theme parks, resorts, cruise lines, and signature experiences like Disney Cruise Line and Disney Vacation Club. His strategic vision has already seen the company expand its global footprint, with the opening of new attractions such as Star Wars: Galaxy’s Edge and Marvel’s Avengers Campus.

With the upcoming projects in the pipeline, including a new park in Abu Dhabi, D’Amaro’s leadership will continue to steer Disney towards growth in emerging tourism markets. Under his guidance, Disney is set to develop new immersive attractions that cater to diverse audiences, solidifying the company’s position as a key player in global tourism and entertainment.

Shaping the Future of Disney Experiences

D’Amaro’s leadership is poised to shape the future of Disney Experiences, an area that directly impacts tourism across multiple continents. Disney’s iconic resorts and theme parks attract millions of visitors annually, making them major contributors to regional economies. Through innovative expansions, D’Amaro aims to enhance the overall visitor experience, ensuring that Disney’s offerings remain relevant and competitive in a rapidly evolving tourism landscape.

The company’s focus on storytelling and cutting-edge technology will continue to attract tourists from around the world, with new attractions and themed lands creating exciting opportunities for immersive experiences. As a global leader in leisure and entertainment, Disney’s tourism sector is expected to see significant growth, further enhancing its role in shaping travel trends worldwide.

Enhancing Disney’s Global Appeal for Tourists

Disney’s commitment to tourism expansion is not only focused on new theme park developments but also extends to collaborations with global brands and expanding its presence in popular tourist destinations. The appointment of D’Amaro underscores Disney’s ongoing efforts to drive cultural and creative experiences for visitors across various markets. From enhancing Disney Cruise Line offerings to opening new properties and attractions, D’Amaro’s leadership will be pivotal in maintaining Disney’s strong brand presence in the competitive tourism sector.

Impact on Regional Tourism and Economy

The tourism sector is a vital pillar of Disney’s business strategy, and D’Amaro’s leadership will continue to bolster economic growth through its expansive portfolio. Disney experiences drive significant economic activity in the regions where its parks and resorts are located. By tapping into new markets, Disney plans to fuel local tourism economies, creating jobs, boosting local businesses, and attracting international tourists.

Under D’Amaro’s direction, Disney is expected to deepen its commitment to sustainability and community engagement, ensuring that its tourism operations have a positive impact on the surrounding areas. His strategic vision will likely include new initiatives aimed at enhancing the sustainability of Disney’s parks, making them eco-friendlier and more aligned with global tourism trends that prioritise responsible travel.

A New Era for Disney’s Tourism Operations

Josh D’Amaro’s appointment as CEO signals an exciting new chapter for The Walt Disney Company as it continues to lead the way in global tourism. With a history of overseeing innovative and ground-breaking developments in the entertainment and tourism sectors, D’Amaro is well-positioned to steer Disney towards new heights. His leadership will not only shape Disney’s future but also set the stage for the company’s continued dominance in the global tourism market.

As Disney prepares for this leadership transition, it is clear that the company’s tourism strategy will remain at the forefront of its future growth. The focus on expanding Disney Experiences globally will ensure that millions of tourists continue to flock to Disney’s attractions worldwide, experiencing the magic that has made the company a leader in global tourism for generations.

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