Microsoft Apologizes for Battery-Less Xbox Controllers, Sends Rechargeable Kits To Correct
11 April 2026 at 18:09
Traditionally, Microsoft has included AA batteries with its Xbox game controllers as a way to help users get right into the game as soon as possible. However, apparently since at least December, Microsoft has accidentally been packaging and shipping its controllers without batteries. This is according to a post on X by @XboxSupport, which acknowledges the error and advises users how to proceed. This applies both to Xbox Wireless controllers and Xbox Design Lab controllers.
Microsoft says that affected users should reach out to support via a dedicated support page and register a service request, at which time Microsoft will send out a pack of rechargeable batteries and a USB-C cable to correct the issue and perhaps serve as something of an apology. Buyers who were sent controllers without batteries should be able to confirm eligibility with their controller serial numbers, although there have apparently been a few issues with that system, with two users reporting on X that they were unable to view the requisite available service option to be able to take advantage of the corrective action.
Microsoft says that affected users should reach out to support via a dedicated support page and register a service request, at which time Microsoft will send out a pack of rechargeable batteries and a USB-C cable to correct the issue and perhaps serve as something of an apology. Buyers who were sent controllers without batteries should be able to confirm eligibility with their controller serial numbers, although there have apparently been a few issues with that system, with two users reporting on X that they were unable to view the requisite available service option to be able to take advantage of the corrective action.
