Samsung today announced it will stop selling all home appliance products in mainland China, including TVs and monitors, citing rapidly changing market conditions.

The South Korean tech giant clarified that customers who purchased appliances will continue to receive after-sales support, following Chinese consumer protection laws and national warranty regulations without any service disruption.

Samsung Home Appliance Business Adjustment Notice

Dear Customers,

Hello!

In response to the rapidly changing market environment, and after careful consideration, Samsung Electronics has decided to cease sales of all home appliance products in the Chinese mainland market, including TVs and monitors.

For users who have already purchased Samsung home appliance products, the company will continue to provide standardized after-sales services in strict accordance with the Consumer Rights Protection Law, national “Three Guarantees” regulations, and other relevant laws and regulations, ensuring that users’ legal rights and interests remain unaffected.

For detailed information, please refer to the after-sales service announcements section on the official Samsung China website.

Thank you again for your continued support and understanding.

Samsung (China) Investment Co., Ltd.
May 6, 2026

Samsung also confirmed service centers, support channels, installation services, and repair pricing will remain unchanged, while its smartphone business will continue operating normally in China despite the home appliance exit.

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Product Warranty and After-Sales

Q1: Will after-sales service still be provided normally?

A1: Yes. For customers who have purchased Samsung products, after-sales services will continue to be provided in accordance with relevant laws and regulations. For details, please visit the Samsung official website.

Q2: Will customer support channels and service centers remain available?

A2: Yes. Even after sales stop, customers who have purchased products will continue to receive the same level of after-sales support. Customer service channels will remain open, and service centers will continue operating.

Q3: Where can I get after-sales repair services in the future?

A3: You can access repair services through authorized service centers. You may find service locations and contact details via the Samsung website, the “Samsung Service” WeChat mini-program, the 400 hotline, or online consultation.

Q4: Will out-of-warranty repair costs change?

A4: No, there will be no changes to out-of-warranty repair fees.

Q5: Will the quality of after-sales service decline?

A5: No. Certified service centers, quality systems, and service standards will continue operating as before.

Q6: Will installation services still be available?

A6: Yes, installation services will continue. Whether fees apply and pricing details will follow the latest policy published on the Samsung website.

Returns and Compensation

Q7: Can recently purchased products be returned?

A7: Even after sales stop, after-sales service will continue. If performance issues occur, authorized service centers will inspect the product, and it will be handled in accordance with national warranty policies.

Other Questions

Q8: Will Samsung’s mobile phone business also exit China?

A8: No. Mobile products will continue to be sold normally.

Q9: Which home appliance products will stop being sold?

A9: The affected categories include TVs, monitors, large commercial displays, air conditioners, refrigerators, washing machines, dryers, washer-dryer combos, garment care systems, audio products, projectors, vacuum cleaners, air purifiers, and all other home appliances.

If you have further questions, please contact:

• Hotline: 400-810-5858
• Online support:
• Search “Samsung Service” in WeChat mini-program and tap the “Customer Service” icon
• Visit https://www.samsung.com.cn/ → After-Sales Service → Online Support
• Scan the QR code via WeChat for assistance

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