For a long time, T-Mobile, the “Un-carrier,” was characterized by loading its plans with perks. However, it is currently confusing and frustrating a portion of its customer base. Many T-Mobile subscribers who qualified for a free DashPass by DoorDash subscription are now receiving sudden text alerts claiming their line is no longer eligible for the benefit. The core issue: these customers insist they have made no changes to their qualifying plans.

The text messages warn users that if they do not switch to an “eligible plan” or proactively cancel their DashPass subscription, they will get a $96 bill per year plus tax. This is the standard annual cost for DashPass, a service that provides zero delivery fees and reduced service fees for frequent DoorDash users. Originally, this benefit should have lasted these customers well into 2026.

T-Mobile is ending free DashPass for many customers

T-Mobile initially rolled out the generous offer to a wide range of plans. The list included Go5G Next, Magenta MAX, and several others. However, the fine print on T-Mobile’s FAQ page reveals a change. The list of eligible plans has been drastically tightened, now only mentioning the “Experience Beyond” and “Experience More” plans. The updated policy states, “If there are changes to your T-Mobile rate plan that disqualify you from the DashPass perk, your DashPass membership will automatically switch to a paid DashPass Annual plan.”

This situation has created widespread confusion. Customers on Reddit report reaching out to T-Mobile’s social media support, only get that the company is looking into what may be a technical glitch as an answer. The lack of clarity leaves customers in a difficult position. After all, they are at risk of getting surprise annual charges.

The issue may resolve as a simple mistake. However, the sudden alerts and the quiet tightening of eligibility requirements raise concerns among T-Mobile users about the stability of the perks that often influence their choice of carrier. For now, subscribers who got the text need to confirm their eligibility status before the unexpected charge takes effect.

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AI is all we can seem to talk about these days. It’s everywhere we look. Products that shouldn’t have or don’t need AI seem to have slotted in the term in its marketing materials. So, if you’re sick about AI, we get it. Unfortunately, AI isn’t going anywhere anytime soon. In fact, Fierce recently sat down with a T-Mobile boss for an interview, where he revealed that AI is here to stay.

T-Mobile boss says AI here to stay

Speaking to Fierce, John Saw, a boss at T-Mobile and who is also its President of Technology and Chief Technology Officer, said that AI is the future. Saw was talking about the carrier’s integration of AI into its network. “The future of the network is going to be AI native. What we mean by that is basically, the AI native stack is integrated into every layer of the network – hardware, software and the architecture.”

Specifically, the publication was asking Saw about the carrier’s work with NVIDIA in using AI in its networks. The company is expected to start running AI-RAN field tests in 2026, but it has already started using AI in some areas. 

Right now, the carrier uses AI to help its network organize itself. The AI will help to steer antenna coverage to areas where customers are congregating. This is particularly useful in natural disasters. For example, when Hurricane Milton hit Florida, a lot of T-Mobile’s cell sites were lost. However, it only saw 8% of customer connections go down because of the use of AI, which helped steer antenna beams to the right areas.

There are even talks about potentially integrating GPUs into base stations. This is part of Nokia’s plan, where it intends to use NVIDIA’s Aerial RAN Computer Pro into its AI-RAN solution. T-Mobile hasn’t committed itself into buying a specific product yet, so we’re not sure if that’s the direction the carrier will go.

Laying the foundation for 6G

Now, some of you might think that AI-RAN is overkill or maybe even unnecessary. But what T-Mobile is doing here is essentially laying the foundation for 6G. Compared to 5G, 6G will naturally offer faster speeds, that much is a given.

However, one of the main differences is that 6G is envisioned as being an AI-native network. This means that unlike 5G SA, where AI is used to augment the network, 6G will be more “AI-first,” where AI will be built into the architecture and network functions.

According to Saw, “Our network is born ready for 6G and that’s why we’re pushing initiatives like the AI RAN. We see where the future is going. It’s going to be the intersection of AI and mobile networks.”

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