FlightSaver Assurance Launched by Changi Airport, Providing Instant Benefits for Flight Delays and Real-Time Travel Updates on Changi App

Changi Airport has introduced a new feature on the Changi App, called FlightSaver Assurance, which aims to offer travelers instant benefits when their departure from Singapore is delayed by three hours or more. As part of Changi App’s upgraded suite, this innovative program provides real-time assistance and adds tangible value for passengers facing delays. By implementing this program, Changi Airport continues to redefine how airports can enhance the overall passenger experience by offering services that extend beyond just the terminal.

This is the first time an airport app has globally combined both real-time overseas airport information and a flight-delay assurance program under one platform, setting a new standard for how technology can elevate travel experiences. Through FlightSaver Assurance, travelers can now receive quick, tangible benefits while also benefiting from smarter tools designed to better manage their journeys. Let’s dive into the details of how this new program works and what it means for passengers.

Instant Benefits for Delays: Changi e-Vouchers

For those traveling from Singapore, the FlightSaver Assurance feature offers a practical solution to deal with the inconvenience of flight delays. When a traveler opts in for the program, at least 12 hours prior to their departure time, they are eligible for S$10 Changi e-vouchers if their scheduled departure is delayed by three hours or more.

This instant benefit is credited directly to the traveler’s Changi App account and remains valid for a period of 30 days. The e-vouchers can be used immediately at participating outlets within Changi Airport’s transit areas, giving passengers the opportunity to shop or enjoy a meal as they wait for their rescheduled flight. Notably, this benefit can be redeemed once per calendar month and is part of a trial program running until 30 September 2026. Based on the program’s success, it is expected to evolve and become a long-term offering for travelers.

Upgraded Changi App: A Smarter Way to Manage Travel

The Changi App has been enhanced with the addition of FlightSaver Assurance, which is part of the app’s comprehensive ‘Save Flight’ suite. This upgraded suite now includes a variety of real-time features that make travel more efficient and easier for passengers.

The ‘Save Flight’ suite offers features such as live flight tracking, real-time updates, and detailed destination airport information, all designed to help travelers plan, track, and manage their journeys with greater ease. With these new features, travelers can stay informed about their flight’s status from takeoff to landing, ensuring they never miss an important update.

One of the key benefits of this upgrade is the ability to track flights in real-time, not only for the traveler but also for loved ones who wish to follow the progress of a flight. Push notifications are enabled, ensuring that important updates, such as changes in flight status, gate assignments, and baggage information, are delivered instantly to a mobile device. This ensures that passengers stay informed and can make any necessary adjustments, whether they’re already at the airport or still at home.

Access to Travel Essentials: More than Just a Flight Tracker

The upgraded Changi App also provides seamless access to essential travel services. Travelers can now conveniently purchase travel insurance through ChangiAssure, with exclusive discounts offered directly in the app. This added feature makes it easier to prepare for any unexpected events during a journey and gives travelers peace of mind knowing that they are covered should something go wrong.

In addition to travel insurance, Changi Airport plans to continuously add more travel services and products to the app. These additions will provide travelers with one-stop convenience, ensuring that all their travel needs—from booking flights to securing insurance and other services—can be managed in a single platform.

Changi Airport: Asia’s Hub for Global Travel

Changi Airport remains one of Asia’s most connected international aviation hubs, linking Singapore to over 170 cities across the globe. With nearly 100 airlines operating more than 7,200 flights weekly, it plays a vital role in connecting travelers to destinations worldwide.

As an integral part of the airport experience, Jewel Changi Airport opened in April 2019, offering over 700 F&B and retail outlets, further enhancing the shopping and dining experience at the airport. This transformation has elevated Changi Airport into more than just a transit hub, turning it into a multi-dimensional lifestyle destination that serves travelers’ diverse needs.

Innovative Solutions for a Modern Travel Experience

With FlightSaver Assurance, Changi Airport has set a new standard for how airports can serve travelers in real-time. The app’s upgraded ‘Save Flight’ suite offers a range of practical tools for passengers, from flight tracking to real-time notifications, making it easier for travelers to manage their journeys. The introduction of Changi e-vouchers adds real value during flight delays, while the ability to purchase travel insurance and access essential services from the app enhances convenience.

As one of the most forward-thinking airports globally, Changi Airport continues to innovate, ensuring that passengers have the support they need every step of the way. Through these new offerings, Changi Airport solidifies its reputation as an industry leader in improving the travel experience and redefining how airports can enhance the lives of travelers.

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