Canada’s Growing Air Travel Complaint Delays Hurt Tourism Industry

Air travel in Canada continues to be plagued by increasing wait times for passenger complaints, with a growing backlog that significantly impacts both travellers’ rights and the tourism sector. New data from Courtready, a legal technology company focused on making the Canadian legal system more accessible, has revealed that passengers now wait an average of 987 days nearly three years for a resolution to air travel complaints. This growing frustration stems from a steady decline in the processing of cases, which is having a direct impact on the country’s tourism industry.

A Frustrating Increase in Delay Times

The data analysed by Courtready and based on findings from the Canadian Transportation Agency (CTA) has shown a disturbing upward trend in complaint resolution delays. In the third quarter of 2024, 7,076 cases were decided by the CTA. By the third quarter of 2025, that number dropped to just 4,301, highlighting a growing backlog in processing. The gap between the date a flight takes off and when a decision is issued has also significantly increased, with wait times for resolutions rising from 692 days in Q3 2024 to 953 days in Q3 2025.

Tourism, a significant contributor to Canada’s economy, is particularly vulnerable to these long delays. Visitors from around the world often experience cancelled flights, missed connections, and lost baggage, with resolutions becoming more drawn-out due to the delays in the CTA’s complaint handling process. This has led to more tourists and domestic travellers seeking alternative methods of dispute resolution, with many turning to provincial courts for faster outcomes.

Passenger Complaints at a Record Low

The CTA’s latest figures show that the number of complaints being processed has hit a record low. In September 2025, only 1,348 decisions were made, which marks a 45% decrease from the previous year’s peak. This decline in decisions reflects not only a backlogged system but also the growing dissatisfaction among air travellers in Canada, who are now facing prolonged uncertainty when seeking compensation or resolution.

For tourists, this delay in resolutions has repercussions beyond inconvenience. As flight disruptions continue to affect those visiting Canada, potential tourists may reconsider travel plans due to the uncertainty and stress of air travel. The longer complaint resolution timelines discourage people from pursuing compensation claims, leading to frustrations that tarnish Canada’s reputation as a reliable tourist destination.

Courtready’s New Tools: A Lifeline for Canadian Travellers

In response to the mounting issues in Canada’s air travel complaint system, Courtready has launched the Air Passenger Complaints Tracker, a new tool designed to help Canadians track and analyze air travel complaint outcomes. This innovative tool, the first of its kind, aims to simplify the process and make it easier for passengers to stay updated on the status of their cases.

The tracker helps users stay informed by monitoring complaint resolutions, sending alerts when there is movement in their case, and ultimately empowering passengers to take control of their legal journey. While the tracker is a valuable asset for individuals dealing with air travel complaints, it also serves as a reminder of the importance of making the legal system more efficient for those in the tourism sector who are left waiting for answers.

Legal System Challenges Affecting the Canadian Tourism Sector

As wait times continue to stretch, more and more passengers are turning to alternative solutions to resolve air travel issues quickly. The complex legal procedures involved in submitting complaints to the CTA and the sheer volume of cases have led to overwhelmed systems, making it even more difficult for tourists to get the compensation they deserve. This issue has the potential to deter future tourists who are unsure about how their grievances will be handled should they face disruptions during their trip to Canada.

Travel disruptions, compounded by these delays in complaints handling, create a barrier for tourists hoping to enjoy Canada’s natural wonders, cultural experiences, and vibrant cities. More efficient legal tools like Courtready’s Air Passenger Complaints Tracker are essential for restoring traveller confidence and ensuring that Canada remains a top travel destination for international visitors.

Enhancing the Travel Experience for Tourists

Canada’s tourism sector must address the growing dissatisfaction among air travellers caused by prolonged wait times for air travel complaint resolutions. Courtready’s efforts to offer practical legal tools like the Air Passenger Complaints Tracker help streamline the complaint process, reducing the time and stress required to resolve issues. For both domestic and international travellers, these improvements are essential for maintaining a positive travel experience in Canada. As the country works to enhance its legal and aviation systems, faster resolutions to complaints could go a long way in ensuring that Canada remains a welcoming and reliable destination for tourists worldwide.

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D’Amaro Takes Over As CEO, Leading Disney’s Tourism Expansion

In a historic move, the Board of Directors at The Walt Disney Company has announced Josh D’Amaro as the incoming CEO, effective March 18, 2026. As the new head of the company, D’Amaro will succeed Robert A. Iger, who has served as CEO for nearly two decades. D’Amaro’s appointment highlights the company’s focus on the continuous growth of its tourism sector, which accounts for over 36 billion dollars in revenue, making it one of the largest and most influential players in the global tourism industry.

A Strategic Vision for Tourism Expansion

Josh D’Amaro’s extensive leadership background within Disney’s tourism and experiences segment makes him an ideal candidate to lead the company forward. As Chairman of Disney Experiences since 2020, D’Amaro has overseen Disney’s theme parks, resorts, cruise lines, and signature experiences like Disney Cruise Line and Disney Vacation Club. His strategic vision has already seen the company expand its global footprint, with the opening of new attractions such as Star Wars: Galaxy’s Edge and Marvel’s Avengers Campus.

With the upcoming projects in the pipeline, including a new park in Abu Dhabi, D’Amaro’s leadership will continue to steer Disney towards growth in emerging tourism markets. Under his guidance, Disney is set to develop new immersive attractions that cater to diverse audiences, solidifying the company’s position as a key player in global tourism and entertainment.

Shaping the Future of Disney Experiences

D’Amaro’s leadership is poised to shape the future of Disney Experiences, an area that directly impacts tourism across multiple continents. Disney’s iconic resorts and theme parks attract millions of visitors annually, making them major contributors to regional economies. Through innovative expansions, D’Amaro aims to enhance the overall visitor experience, ensuring that Disney’s offerings remain relevant and competitive in a rapidly evolving tourism landscape.

The company’s focus on storytelling and cutting-edge technology will continue to attract tourists from around the world, with new attractions and themed lands creating exciting opportunities for immersive experiences. As a global leader in leisure and entertainment, Disney’s tourism sector is expected to see significant growth, further enhancing its role in shaping travel trends worldwide.

Enhancing Disney’s Global Appeal for Tourists

Disney’s commitment to tourism expansion is not only focused on new theme park developments but also extends to collaborations with global brands and expanding its presence in popular tourist destinations. The appointment of D’Amaro underscores Disney’s ongoing efforts to drive cultural and creative experiences for visitors across various markets. From enhancing Disney Cruise Line offerings to opening new properties and attractions, D’Amaro’s leadership will be pivotal in maintaining Disney’s strong brand presence in the competitive tourism sector.

Impact on Regional Tourism and Economy

The tourism sector is a vital pillar of Disney’s business strategy, and D’Amaro’s leadership will continue to bolster economic growth through its expansive portfolio. Disney experiences drive significant economic activity in the regions where its parks and resorts are located. By tapping into new markets, Disney plans to fuel local tourism economies, creating jobs, boosting local businesses, and attracting international tourists.

Under D’Amaro’s direction, Disney is expected to deepen its commitment to sustainability and community engagement, ensuring that its tourism operations have a positive impact on the surrounding areas. His strategic vision will likely include new initiatives aimed at enhancing the sustainability of Disney’s parks, making them eco-friendlier and more aligned with global tourism trends that prioritise responsible travel.

A New Era for Disney’s Tourism Operations

Josh D’Amaro’s appointment as CEO signals an exciting new chapter for The Walt Disney Company as it continues to lead the way in global tourism. With a history of overseeing innovative and ground-breaking developments in the entertainment and tourism sectors, D’Amaro is well-positioned to steer Disney towards new heights. His leadership will not only shape Disney’s future but also set the stage for the company’s continued dominance in the global tourism market.

As Disney prepares for this leadership transition, it is clear that the company’s tourism strategy will remain at the forefront of its future growth. The focus on expanding Disney Experiences globally will ensure that millions of tourists continue to flock to Disney’s attractions worldwide, experiencing the magic that has made the company a leader in global tourism for generations.

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Blake Shelton Expands Residency In Las Vegas With New May 2026 Shows

Blake Shelton, the renowned country music artist, has expanded his highly popular Live in Las Vegas residency due to overwhelming demand. The new shows will take place at The Colosseum at Caesars Palace in Las Vegas from May 6 to May 24, 2026. The added performances further cement the city’s reputation as a premier destination for live entertainment, drawing visitors from across the globe to enjoy Shelton’s high-energy performances.

Increased Demand Spurs New Show Announcements

Las Vegas, known for its world-class entertainment scene, will host the additional dates as part of Blake Shelton’s residency at The Colosseum. The shows will take place on May 6, 8, 9, 13, 15, 16, 21, and 24, offering fans even more chances to see the award-winning artist live in concert. Shelton’s residency at Caesars Palace has already been a massive success, drawing large crowds and contributing significantly to the city’s vibrant tourism sector.

Shelton’s Vegas residency has been a major boost to the local economy, attracting fans not just from the US but internationally as well. Known for his 31 No. 1 hits, including the recent Stay Country or Die Tryin’, Shelton promises an electrifying show packed with fan favourites. His residency highlights Las Vegas’ status as a hub for top-tier entertainment, attracting millions of visitors annually for its concerts, performances, and cultural experiences.

Economic Impact on Las Vegas Tourism

The addition of eight more dates to Blake Shelton’s residency is expected to positively impact Las Vegas tourism by driving more foot traffic to the city. Tourists flock to Las Vegas for world-class entertainment, and concerts like Shelton’s at The Colosseum are key drivers of the city’s economic growth. Visitors attending the concerts will likely stay in nearby hotels, dine at local restaurants, and explore other attractions, all of which contribute to the city’s tourism revenue.

Caesars Palace, home to The Colosseum, has long been a sought-after destination for entertainment lovers. Its luxurious amenities, prime location on the Las Vegas Strip, and iconic status in the entertainment world make it a top choice for tourists visiting the city. The addition of Shelton’s performances adds another layer to Las Vegas’ already extensive offering of music, theatre, and cultural events, further cementing its place as a must-visit destination for entertainment enthusiasts.

Blake Shelton’s Influence on the Vegas Entertainment Scene

Blake Shelton’s Vegas residency is a testament to his immense popularity and the growing trend of country music stars taking their talents to Las Vegas. As a member of the Grand Ole Opry with 52 million singles sold and 11 billion global streams, Shelton brings a unique brand of country music to the heart of Las Vegas. His concerts at Caesars Palace attract a diverse crowd, from longtime country music fans to tourists looking for a high-energy show. Shelton’s residency is a reflection of the city’s ability to diversify its entertainment offerings, appealing to audiences of all tastes and backgrounds.

For many visitors, attending a residency in Las Vegas is a once-in-a-lifetime experience. The combination of top-notch performances, the luxurious experience at Caesars Palace, and the vibrant atmosphere of the Las Vegas Strip makes these shows a key part of the city’s tourism appeal. The increased number of concerts not only enhances the entertainment landscape but also increases the duration of visitors’ stays, further benefiting the local economy.

Ticket Sales and Presale Information

Tickets for the newly announced dates will go on sale to the public on February 6, 2026, at 10 a.m. PT. In addition, Blake Shelton fans will be able to access presale tickets starting February 2, 2026, at 10 a.m. PT. Presale opportunities are available for Citi cardholders and members of Caesars Rewards, with further presale details available through Citi Entertainment and Ticketmaster.

As these additional dates sell out, the demand for Shelton’s residency shows demonstrates the growing importance of Las Vegas as a global centre for entertainment tourism. With the city attracting top-tier acts like Shelton, Las Vegas continues to thrive as a premier destination for music lovers, tourists, and business travellers alike.

Las Vegas as a Global Entertainment Hub

Blake Shelton’s expanded residency is not only a triumph for country music but also for the broader Las Vegas tourism industry. It underscores the city’s ongoing role as a global entertainment hub that attracts millions of visitors each year. From world-class residencies to internationally renowned festivals, Las Vegas continues to be the epicentre of music and entertainment tourism in the US and beyond.

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Aramark Ranked Top In Outsourcing Services On Fortune’s 2026 List

Aramark, a leading food and facilities services company, has been named on Fortune’s 2026 List of the World’s Most Admired Companies, securing the 4th spot in the Diversified Outsourcing Services category. This prestigious recognition marks a milestone in the company’s ongoing success and further establishes its influence in industries pivotal to global tourism and hospitality.

Aramark’s Impact on Global Tourism

Aramark’s innovative approach to food services and facilities management has had a profound impact on tourism, particularly in sectors reliant on large-scale catering and facility operations. With a focus on quality management and social responsibility, Aramark’s services are widely embraced by tourism destinations, major hotel chains, and public events, enhancing both guest experiences and operational efficiency. Their wide-reaching influence across sectors like stadiums, cruise ships, and resorts plays a crucial role in delivering memorable travel experiences for millions around the world.

Industry Recognition and Influence

The recognition by Fortune and its partnership with Korn Ferry is based on an extensive survey of executives, directors, and analysts globally, who evaluate companies on several criteria such as innovation, financial soundness, and social responsibility. Aramark’s achievement reflects its continuous adaptability to industry trends, notably the increasing reliance on technological advancements in the hospitality and tourism industries. As AI and automation transform traditional service delivery, Aramark’s leadership in navigating these changes offers a model for businesses in the tourism sector to evolve and meet the growing demands of modern travelers.

Innovation and Long-Term Growth

Aramark’s innovation extends beyond service delivery. The company has consistently leveraged technology to enhance the customer experience, particularly through digital menus and integrated hospitality services. As part of its long-term vision, Aramark’s investment in sustainable practices aligns with the tourism industry’s shift towards eco-conscious travel and dining options. These sustainable initiatives resonate with tourists increasingly concerned with environmental impact, making Aramark a trusted partner for many businesses aiming to enhance their sustainable offerings.

A Leader in Global Tourism Services

Ranked as the leading company in its sector, Aramark’s diversified service offerings cater not only to food and facilities management but also to creating engaging, memorable experiences for visitors. By providing high-quality food service solutions at major tourist destinations such as amusement parks, airports, and convention centers, Aramark helps ensure that every aspect of a traveler’s experience is streamlined and enjoyable. This commitment to excellence in service plays a significant role in boosting the overall attractiveness of travel destinations and events.

Tourism and Corporate Synergy

In the tourism industry, partnerships with leading companies like Aramark are increasingly important in shaping the success of global events and destinations. As tourism recovery continues to accelerate worldwide, corporate giants such as Aramark are playing a key role in facilitating this rebound. From sports events to large-scale conventions, their ability to provide integrated services is essential for meeting the complex needs of tourists while driving positive economic impacts.

Global Competitiveness and Future Prospects

Aramark’s placement in Fortune’s 2026 rankings highlights the company’s resilience and competitive edge in an increasingly complex global market. By continually evolving its business model to adapt to the changing needs of industries, particularly within tourism, Aramark stands out as a key player in shaping the future of global travel. As businesses worldwide continue to embrace digital transformation and sustainability, Aramark’s forward-thinking approach positions it well for further growth in the years ahead, benefiting the tourism industry along the way.

A Symbol of Excellence in Tourism Services

In conclusion, Aramark’s recognition on Fortune’s 2026 list underscores its exceptional standing in the tourism industry. As a major provider of food and facilities services, the company continues to play a significant role in shaping the tourism sector by embracing innovation, sustainability, and operational excellence. This recognition solidifies Aramark’s position as a trusted partner for tourism companies aiming to enhance their service offerings and improve the guest experience globally.

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