The Consumer Disputes Redressal Commission in Kerala, India, has recently ruled in a consumer case regarding a Samsung Galaxy S23 Ultra that experienced overheating issues. The Commission determined that “Samsung India, e-commerce platform Flipkart, an official Samsung service center, and the retailer share joint liability for the consumer’s damages” and ordered them to “either repair the product free of charge or refund the purchase amount to the consumer.”

According to IndianExpress, an Indian District Consumer Disputes Redressal Commission issued this ruling against Samsung India, Flipkart, Samsung’s official service center “Bright Care,” and the retailer CIGFIL, regarding a Galaxy S23 Ultra that had suffered from overheating issues.

The court ordered either a free repair or a full refund of the purchase price of INR 100,000. The Commission also ordered the parties to pay INR 20,000 (~ $210) in compensation for mental agony and Rs 7,000 (~ $80) for litigation costs.

Galaxy S23 Ultra overheating issue

The buyer purchased the Galaxy S23 Ultra through Flipkart in January 2024. About two weeks after receiving the device, overheating and camera performance issues arose, prompting a visit to the service center.

The service center returned the device after performing a software update, stating, “A replacement is not possible without the manufacturer’s approval.”

The buyer subsequently requested a replacement from Flipkart as well, but when that request was also rejected, they filed a lawsuit with the Consumer Disputes Redressal Commission.

During the Commission’s hearings, Flipkart argued that it was merely an intermediary platform, while the service center claimed it had no authority to issue replacements.

Samsung India denied responsibility, raising the possibility that the device might have been a used product. The retailer also countered that manufacturing defects are the responsibility of the manufacturer.

Samsung Galaxy S23 Ultra

The post Galaxy S23 Ultra overheating case ends with consumer victory appeared first on Sammy Fans.