AT&T and Verizon thought they could hide behind legal minutae against an embarrassing fine imposed by the Federal Communications Commission (FCC). The U.S. legal system, however, was able to rise above these machinations, and has just delivered a resounding blow to the aspirations of AT&T and Verizon to a more lax regulatory environment, as well as claw back, at least temporarily, the punitive fine that they've already paid to the FCC. The U.S. Supreme Court nullifies the basic argument put forth by AT&T and Verizon Back in April 2024, the FCC imposed cumulative fines of nearly $200 million on various […]

Read full article at https://wccftech.com/att-and-verizon-tried-to-use-the-u-s-supreme-court-to-dodge-a-104-million-fcc-fine-for-selling-user-location-data-but-utterly-lost-the-gambit/

Companies will eventually replace humans carrying out what they believe to be menial tasks with AI, and U.S. carriers are no exception, with their Live Chat department now being handled with chatbots that are providing less-than-useful replies to customers. In fact, a regular user of ChatGPT likely noticed that Verizon’s own service is providing similar low-quality responses, tarnishing the company’s reputation while also impacting the experience for millions. Knowing the technical mistakes that AI can make, Verizon should only completely replace its Live Chat service after properly training its models The AI’s responses being similar to ChatGPT’s were noticed by […]

Read full article at https://wccftech.com/verizon-replacing-humans-with-ai-for-live-chat-is-lowering-response-quality/

One typically must double-check for any offers they receive in their DMs, but when it’s one from the official Verizon subreddit, you tend not to ask a lot of questions. This is exactly what one user did when he claimed the U.S. carrier reached out to him through the social network, telling him that he won World Cup tickets. It’s only after he and his brother booked flights that he realized that something was wrong. Promotions like offering free tickets are usually distributed through Verizon’s Reddit account, so the offer shouldn’t have been suspicious Before you immediately conclude that sending […]

Read full article at https://wccftech.com/verizon-promised-world-cup-tickets-via-reddit-dm-then-ghosted/