The past several months haven’t been kind to Verizon Chief Executive Officer Dan Schulman, who has had to brave through widespread network outages, layoffs, and other hardships to ensure that the biggest network in the U.S. doesn’t lose its grip on that title. However, when speaking at the Semafor World Economy conference held in Washington, Schulman implies that a mindset change in the way customers are treated is required to ensure the network’s longevity. Schulman also states that while Verizon is objectively the best network, all the basic stuff to improve the experience is required, as that’s where the competition […]

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