Volusia County Boosts Paratransit Reliability With Modern Technology And Rider App

Volusia County, Florida, is making strides in modernizing its paratransit services, significantly improving accessibility and reliability for residents who rely on public transportation. Through a collaboration with Spare, an AI-native transit operations technology provider, and RATP Dev, Volusia’s transit authority, VoTran has revolutionized its paratransit service, VoAccess. This partnership aims to provide consistent, on-time transportation for individuals with disabilities, ensuring they maintain their independence while also improving the overall quality of service.
Bringing Modern Technology to Paratransit Services
VoTran, Volusia County’s public transit authority, has become a leader in modernizing paratransit services at the county level. Through the introduction of Spare’s AI-powered platform, the county has elevated its paratransit system to one of the most reliable in Florida. The improvements have been remarkable, with VoAccess achieving a 97 percent on-time performance, a significant increase from the previous 83 percent. This means fewer late pickups and more predictable service for riders who rely on VoTran for transportation to essential services like medical appointments, employment, and grocery trips.
Real-Time Technology Enhances Service Efficiency
One of the standout features of this modernization is the shift from static, day-ahead scheduling to real-time optimization. This change has resulted in more predictable pick-up windows for riders, allowing them to plan their day with greater confidence. The integration of real-time analytics enables VoTran to adjust service zones based on demand, ensuring efficient service across the entire county, which spans approximately 1,200 square miles.
Additionally, the system’s ability to coordinate across multiple fleets including those of subcontractors ensures that all available resources are utilized effectively. This streamlined operation reduces operational costs and complexities, setting a new standard for public transit in Volusia County.
Enhancing Rider Independence with the New Rider App
A major breakthrough in improving accessibility is the introduction of the Rider App. Launched in December 2025, the app allows VoTran riders to book, track, and manage their rides directly from their smartphones. This self-service tool empowers riders to request trips without the need to wait on hold or call reservation centers. By reducing the volume of routine inquiries, the app enables VoTran staff to focus on assisting riders with more complex needs, such as specialized equipment coordination and additional booking support.
The Rider App also offers real-time tracking, allowing passengers to monitor their vehicle’s location, which further enhances the predictability of the service. This level of control over transportation not only improves the customer experience but also encourages greater independence among riders.
Preparing for the Future: Microtransit Expansion
VoTran’s partnership with Spare and RATP Dev also paves the way for future expansions, including the launch of microtransit services planned for 2026. This will further enhance the flexibility of Volusia County’s public transportation system, allowing for smaller, on-demand services to complement the existing paratransit system. The microtransit services will use the same platform that powers VoAccess, ensuring a seamless transition and integration across all transportation services in the county.
The goal is to reduce operational costs, improve efficiency, and provide even more convenient and flexible transportation options for Volusia residents. This next step in the modernization of public transit demonstrates a forward-thinking approach to meeting the diverse needs of the community, with a particular focus on accessibility for all.
A Model for Paratransit Modernization Nationwide
Volusia County’s efforts to modernize its paratransit services through the use of cutting-edge technology can serve as a model for other regions across the US and beyond. The collaboration between VoTran, Spare, and RATP Dev highlights the importance of community-centered modernization that prioritizes dignity, independence, and reliability. With real-time data and ongoing operational improvements, Volusia County has set a new benchmark for accessible transportation that can be replicated in other communities struggling with similar challenges.
As the county continues to evolve its transportation network, the VoAccess system stands as a testament to the power of technology in solving transportation problems and enhancing the quality of life for residents who depend on public transit. This model demonstrates that with the right investment in technology and collaboration, public transit can become more than just a service it can be a vital tool for promoting independence and connectivity in every community.
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