UK Based Clermont Hotel Group Welcomes Key Promotions to Lead Historic Hotels in London, New Update

The Clermont Hotel Group (CHG), a leading hotel operator in the UK, has announced the internal promotion of five key General Managers within its portfolio, a significant milestone in its ongoing people-first strategy. These appointments not only highlight the group’s commitment to the growth and development of its colleagues but also reinforce its reputation as a prominent player in the hospitality sector. With a portfolio of 14 hotels, CHG continues to invest in its people and facilities, ensuring the delivery of exceptional service to guests.

Internal Appointments Reflect Clermont Hotel Group’s Commitment to Talent Development

As part of its strategic focus on nurturing talent from within, CHG has appointed Natasha Ludlow to lead the historic Royal Horseguards Hotel, one of London’s most iconic properties. Natasha brings with her over seven years of experience as the General Manager at The Clermont Victoria, where she successfully built a reputation for excellence. Her promotion reflects CHG’s dedication to recognising and rewarding the hard work and expertise of its staff, with Ludlow now entrusted to guide the Royal Horseguards Hotel into its next chapter.

Meanwhile, Michael Hedges, formerly the General Manager at The Clermont Charing Cross, will step into the role of General Manager at The Clermont Victoria. Hedges’ deep understanding of the Clermont brand and his proven leadership skills make him an ideal candidate to manage this prestigious hotel, further solidifying CHG’s commitment to maintaining high standards across its portfolio.

Parik Zala has also been promoted within the group, moving from his position as Cluster General Manager for CHG’s Thistle hotels brand to take up the role of General Manager at The Clermont Charing Cross. With his extensive experience and knowledge of CHG’s operations, Zala’s appointment reflects the company’s continued focus on elevating talent and providing opportunities for growth.

Promotions Drive Continued Success and Service Excellence

Dries Gadeyne and Akhilesh Gupta have both received well-deserved promotions from Hotel Manager to General Manager. Dries will now oversee two important properties, Thistle Holborn and Thistle Bloomsbury Park, while Akhilesh will take charge of Thistle London Heathrow Terminal 5 and Thistle Express Luton. These promotions are a testament to the exceptional management skills demonstrated by both individuals, who have been integral to the success of their respective hotels. Under their leadership, CHG aims to enhance its operational efficiency and maintain its reputation for high-quality hospitality service.

These strategic appointments come at a time when CHG continues to expand its commitment to employee development through its innovative training programme, The Academy. Established to provide tailored programmes, masterclasses and on-the-job training, The Academy has become a vital part of CHG’s long-term talent development strategy. Last year alone, it provided 48,000 hours of training to employees, marking a 140% increase from the previous year. The Academy plays a pivotal role in ensuring that employees at every level have the skills and knowledge to thrive in their roles, promoting a culture of continuous learning and excellence within the hospitality industry.

A Focus on People and Recognition for Hospitality Excellence

CHG’s dedication to its workforce has not gone unnoticed, with the group recently receiving recognition under the Great Places to Work Scheme. The company secured several wins at the Best Workplace Awards in categories such as Super Large Organisation, Development, Wellbeing, Women and Retail, Hospitality and Leisure. This acknowledgement of CHG’s commitment to employee wellbeing and professional growth further strengthens its position as a leader in the hospitality sector.

Additionally, CHG has announced its Company Sponsored Membership of the Institute of Hospitality, providing its employees with access to on-demand learning, practical resources and global networking opportunities. This partnership reinforces the company’s commitment to professional development and industry excellence.

As Paul Knightley, CHG’s Chief Operating Officer, emphasised, the group’s people are at the heart of its business. By ensuring employees are supported, empowered and given opportunities to advance, CHG continues to cultivate a culture of success. The company’s internal promotions and focus on developing its workforce will undoubtedly contribute to the continued success and growth of CHG’s esteemed hotel portfolio in London and beyond.

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