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Virgin Voyages Apologizes To Disappointed Cruisers: ‘We Need to Do Better’

Virgin Voyages has reached out to cruisers who were upset about not only a recent itinerary change but the way it was handled. Acknowledging their misstep, the line essentially promised to do better moving forward.

Why Some Cruisers Are Upset

The Brilliant Lady, Richard Branson’s cruise ship, sails on the Hudson River toward Manhattan, with the New York City skyline and One World Trade Center visible in the background under a blue sky with scattered clouds.
While the Valiant Lady did sail out of NYC like sister ship Brilliant Lady, pictured here, she wound up going north as opposed to south. (Photo courtesy of Virgin Voyages)

Rarely are those about to set sail happy to hear about itinerary changes, as they tend to be less desirable than the originally scheduled route. That was most definitely the case for most passengers booked upon the Valiant Lady’s April 6 sailing out of New York City.

Originally intended to be a five-day trip to Bermuda, passengers were informed a few days before embarkation that they would, instead, be sailing north to Canada due to a possibility of bad weather. Adding insult to injury, at least in the eyes of some, was the borderline cheeky way in which Virgin addressed the itinerary change.

“St. John will feel a little bit different from Bermuda,” read one segment of the letter, “with crisp, coastal air and a completely new backdrop to explore. You may want to bring a few extra layers.” 

Of course, for some cruisers, the warning came too late as they had already flown into New York City from other locations. While many did their best to roll with the proverbial punches, some made their complaints public — with a few related Instagram vids garnering a whole lot of attention.

“We’ve Seen Your Messages” 

Facing the situation head-on, if a tad after the fact, Virgin Voyages posted a response to unhappy sailors via their Instagram page. “Welp,” it began. “That Bermuda-Canada email really wasn’t it. We’ve seen your messages, and we get it.” 

White text on a red background delivers a Virgin Voyages apology, explaining the switch from Bermuda to Canada, acknowledging disappointment, promising better communication, and emphasizing the importance of honesty about itinerary changes.

The missive continued: “This wasn’t the trip you were planning for — and we should have spoken to that reality. We understand why you’re disappointed. We agreed we need to do better, and next time we will.”

It concluded by saying, “Itineraries can change for safety, but you deserve us to be real about it when they do.” 

“This Situation Is Not Funny to Me” 

In a separate Instagram post featuring a photo of the dark side of the moon, Virgin again addressed the original email. And as is their wont, they did so in a typically sardonic manner. “We missed the mark. So NASA, if you want to fly our team to the moon next, we’ll gladly stay there and hide behind some moon rocks. (We’ll make sure to bring extra layers, too.)”

Not everyone however, saw the humor. One commenter acknowledged it was a “fun social media post” before asking “But what are you doing to make the situation right? This post alone just feels like you’re making fun of the situation.” 

One passenger who’d been on board the Canada-bound sailing didn’t see the humor in the situation. “I was on that voyage and extremely disappointed,” they wrote. “I feel that the refusal to issue refunds and $100 per person [onboard credit] per person was wholly inadequate… you should have cancelled the cruise or allowed us to get a refund. Sorry, but this situation is not funny to me.” 

Princess Orders Three Mega Cruise Ships With Deliveries Through 2039

Princess Cruises has signed agreements with Italian shipbuilder Fincantieri to build three new cruise ships, the cruise line announced.

A large Star Princess ship from Princess Cruises is shown at night, illuminated with lights during Mediterranean Sailings, gliding on calm ocean water under a clear, starry sky.
(Photo courtesy of Princess Cruises)

The vessels, collectively called the Voyager class, will be the largest ships Princess has ever built.

What passengers need to know about the Voyager class

Each of the three ships will measure 183,000 gross registered tons and carry approximately 4,700 guests. By comparison, the current Sphere class ships, Sun Princess and Star Princess, weigh in at 175,500 gross tons and hold around 4,300 passengers.

The first ship is scheduled for delivery in late 2035, with the second and third arriving in 2038 and 2039, respectively. All three will be built at Fincantieri’s shipyard in Monfalcone, Italy, the same facility that constructed Sun Princess and Star Princess.

What the ships will offer

A large white cruise ship, the Star Princess, is docked at the port of Barcelona, with glass boarding bridges connected to its side. Part of a modern spherical structure and some equipment are visible in the foreground.

Princess says the Voyager class will build on the Sphere class platform, which debuted with Sun Princess in 2024. The cruise line says redesigned outer decks, staterooms, and Piazza areas are planned, though specific amenity details have not been released.

Like Sun Princess and Star Princess, the new ships will run primarily on liquefied natural gas (LNG).

“The Voyager class will delight both our loyal guests and attract the next generation of Princess guests,” said Princess Cruises President Gus Antorcha in a statement.

The cruise line said it conducted research with guests and travel agents to inform the new design.

Carnival Corporation additions

The three ships represent the 19th, 20th, and 21st LNG-powered vessels across the Carnival Corporation fleet. Carnival also has seven additional ships under contract for other brands, with deliveries scheduled between 2027 and 2033.

With delivery dates nearly a decade away, passengers planning a Voyager-class sailing will need to wait for bookings to open. Princess has not announced deployment plans or home ports for the new ships.

MARINER OF THE SEAS EXTERIOR

The Voyager class name is not new to cruising. Royal Caribbean has operated ships under the same class name since 1999, with five vessels: Voyager of the Seas, Explorer of the Seas, Adventure of the Seas, Navigator of the Seas, and Mariner of the Seas.

Jury Orders Carnival to Pay Over-Served Guest $300,000

A woman who was allegedly served over a dozen shots of tequila in an eight-hour period has been awarded $300,000 in her lawsuit against the Carnival Corporation.

Should Bartenders Have Cut Her Off?

The court case revolved around events which unfolded in January of 2024 aboard the Carnival Radiance. In her lawsuit, 45-year-old Diana Sanders alleged that she was served at least 14 shots of tequila in just over eight hours.

The majestic Carnival Radiance is docked at the pier under a clear blue sky. Multiple decks with rows of windows and vibrant orange lifeboats grace the ship's side, while its hull gleams in blue. For a memorable voyage, explore some insider Carnival Radiance tips before setting sail.

“Due to her inebriated state that was caused by this over-service of alcohol,” read the original complaint, Sanders suffered a fall and “sustained severe injuries including, but not limited to, a concussion, headaches, a possible traumatic brain injury” and other issues.

Following a week-long jury trial in Federal court, Carnival was ordered to pay Sanders $300,000.

Why This Case is Unusual

The Miami Herald reports that Carnival tried several times over the course of the lawsuits lifespan to have the case dismissed. They cited court filings in which the company defended itself by claiming that Sanders failed “to identify any crew member who over-served her or which bar she consumed alcohol at” which would allow a specific bartender to be identified.

“Therefore,” they insisted, “the over-service of alcohol count should be dismissed for failure to sufficiently identify a negligent employee.” 

In a statement, attorney Spencer Aronfield acknowledged that “holding a major cruise line accountable for the over-service of alcohol is an extremely challenging legal argument to make, but we were always confident that once a Miami jury heard the full facts of the case they would have no difficulty holding Carnival responsible.” 

Aronfield told the Herald that it’s rare for this type of case to move forward as opposed to being settled before reaching the courtroom. “I’ve had many overservice cases that have settled,” he said, “but none that went the full distance.” 

Alchemy Bar
Alchemy Bar class onboard Carnival Horizon.

Carnival Responds to the Verdict

In response to the lawsuit’s outcome, a spokesperson told the Herald that “Carnival Corporation respectfully disagrees with the verdict and believes there are grounds for a new trial and appeal, which it will pursue.” 

It’s worth noting the jury did not place all of the blame on the cruise line. While they indicated that Carnival was 60 percent at fault, they assigned 40 percent of the blame to Sanders herself.

Holland America Line Previews Big Changes Coming to Six Ships

Holland America Line is about to invest over $500 million in a new program they’re calling the most ambitious guest experience update in the company’s 153 year history. When all is said and done, older ships in the fleet will seem new again as a result of bow-to-stern renovations.

Good News for Solo Travelers

The changes will be implemented over the next few years, with the Oosterdam being the first to undergo the transformative (and appropriately named) Evolution program.

In the coming years, each of the remaining Vista-class ships (Zuiderdam, Westerdam and Noordam) as well as the two comprising the Signature-class (Nieuw Amsterdam and Eurodam) will get their turn in the Evolution spotlight.

A large cruise ship from a major cruise line is docked at a pier with a blue sky and mountains in the background. The ship’s hull reads “Eurodam,” and the calm water reflects both the ship and pier beautifully.
Eurodam will be one of the ships to undergo the Evolution in coming years.

But first, debuting in the fall of 2027, the updated Oosterdam will feature new stateroom categories as well as the addition of perhaps the line’s most popular venue, the Grand Dutch Cafe. (This particular spot was previously only available on Holland America’s Pinnacle-class ships.)

One of the biggest change being made is the addition of 30 staterooms specifically designed for solo travelers. Better still, these won’t be small, featureless interior staterooms but cabins offering private balconies and full amenities.

In all, over 70 staterooms will be added to the ship, although Holland America makes it clear that they will be preserving the “room at the rail” aspect that allows guests to soak in the environments through which the ships sail.

Bookings aboard the newly-refurbished ship will go on sale May 6.

Rooms With a (Killer) View

Also new to the ship will be two Bridgeview Suites, offering panoramic windows, a wraparound balcony and, thanks to their location at the front of the ship, what might be called a captain’s-eye view!

Elsewhere, Oosterdam will feature a 1,550 square-foot reimagined Pinnacle Suite, making it the most expansive one ever featured on a Vista-class ship.

Speaking of first-in-their-class, Oosterdam will also debut 24 Vista Suites, long among the most popular for those sailing on Pinnacle-class ships.

More Changes Ahead

One major addition coming to ships under the Evolution program? The addition of the previously-mentioned Grand Dutch Cafe. This European style spot, rooted in the line’s Dutch heritage, will welcome guests on Deck 3, just off the atrium.

Grand Dutch Cafe
The Grand Dutch Cafe will be added to each of the ships.

Declaring that the line is “just getting started,” Holland America Line president Beth Bodensteiner offered an enthusiastic tease of what’s yet to be revealed. “Over the coming months, we’ll be unveiling several more exciting additions to Oosterdam as well as the other five ships that are part of this evolution.”

The company will also be investing in various ways to improve the energy efficiency of ships. This will involve an emphasis on smarter power management and making performance changes aimed at reducing energy demand and decreasing their overall carbon footprint in the future.

More details about not only Oosterdam’s renovations (and future itineraries) will be shared at hollandamerica.com/evolution, which will also offer real-time updates as plans are revealed.

Read Next: How a Holland America World Cruise changed me

Stepbrother Charged With Murder of Teen Killed Aboard Carnival Cruise Ship

Four months after the tragic death of 18-year-old Anna Kepner aboard the Carnival Horizon, her 16-year-old stepbrother has officially been charged with murder in the first degree and aggravated sexual assault.

Teen To Be Charged As An Adult

A red life buoy with the name "Carnival Horizon" is attached to a ship's railing. The bright sunlight illuminates the scene, and the calm ocean near Bimini Cruise Port is visible in the background along with the distant horizon.

In a release regarding the development, the Department of Justice laid out their case that “while the ship was in international waters en route to Miami, T.H. allegedly sexually assaulted an intentionally killed Kepner.

The Miami-Date Medical Examiner’s Office later determined the cause of death to be mechanical asphyxiation.” The full name of the young man has not been revealed in court documents due to his status as a minor.

Speaking for the court of the Southern District of Florida, U.S. Attorney Jason A. Reding Quiñones said, “A federal grand jury has returned an indictment charging serious offenses that allegedly occurred aboard a vessel in international waters.

We will present the evidence in court and pursue this case with profesionalism and care. As in every case, the defendant is presumed innocent unless and until proven guilty beyond a reasonable doubt.” 

A wooden gavel with a gold band rests on a matching circular sound block on a dark surface, often symbolizing justice for swindling acts. The handle is smooth and polished, and the head is slightly larger on one end. The gavel is positioned diagonally across the sound block.
(Photo via Pixabay)

Although originally charged as a juvenile back in February, the young man will be tried as an adult according to the Department of Justice.

Kepner was found beneath her stateroom’s bed during a family sailing aboard the Carnival Cruise ship last November. Among those on the trip were her father and stepmother, as well as her paternal grandparents. Even as suspicions swirled around Anna’s stepbrother, her grandparents maintained that the young woman was close to her step-siblings.

“It’s all family,” said grandfather Jeffrey Kepner to news outlets. “It’s a blended family, yes, but that’s not how our family is. Our dynamic is we’re all just family.” 

Now, that family will face the prospect of Anna’s killer spending the rest of his life behind bars if convicted and given the maximum sentence.

As Another Cruise Line Raises Gratuity Rates, Here’s How to Avoid Paying More

In a letter sent to passengers and travel partners, MSC Cruises revealed that they will be hiking gratuity rates on two popular types of cruises.

MSC Meraviglia docked in Brooklyn, NY. Photo by Richard Simms/CruisingTips.com

While they offered a way for booked guests to avoid paying the higher rate, there is a ticking clock attached to the deal.

Which Daily Gratuity Is Going Up

In the letter, MSC said that the rate would impact guests booked on Caribbean and Alaskan sailings. They also said the new per person, per day rate would go into effect as of May 11, 2026.

As of that date, guests booked in standard staterooms will see the daily gratuity (or, as MSC calls it, “Hotel Service Charge”) rise from $16 to $17 per person per day.

Meanwhile, those booked into the Yacht Club — aka MSC’s ship-within-a-ship area — will pay a whopping $3 more per person, per day, with their price jumping from $20 to $23.

“The Hotel Service Charge helps us maintain the highest quality standards of service by supporting the dedicated crew members who work to enhance your onboard experience,” read the letter.

A large white cruise ship, MSC World America, is docked near a sandy beach with palm trees, colorful umbrellas, and lounge chairs—offering a vibrant scene reminiscent of the Royal Caribbean Oasis Class experience.

Pay Now, Save Later

MSC did offer booked guests a chance to avoid paying the increased rate. “We are happy to honor the current Hotel Service Charge rate for guests who have already paid, as well as those who choose to prepay before the policy change [goes into effect] on May 11.”

There’s been no word as to why Caribbean and Alaska sailings were targeted in particular — aside, perhaps, from their popularity. It’s also unclear whether this change eventually will be implemented across the fleet’s other itineraries.

“We have a Yacht Club experience coming up,” said one MSC cruiser who reached out to our tip line. “And honestly, as if that wasn’t expensive enough already, now there’s another increase to contend with. When will it end?” 

Parting gift from MSC Yacht Club aboard meraviglia. Photo by Richard Simms/CruisingTips.com
The Yacht Club’s many benefits will now come at an additional cost. (Photo by Richard Simms)

Similar stories are unfolding across many cruise lines. In February, Carnival Cruise Line announced they would be increasing their daily gratuities at the beginning of April. In that case, rates went from $17 to $18 per person per day for standard staterooms, and from $18 to $19 for suite guests.

This still falls well below the rates charged by Margaritaville at Sea, which in February hiked their rates to $22 per person, per day for standard rooms and $25 per person per day for suites.

Read Next: Details on MSC’s next private destination

What Is Sandy Cay? MSC Cruises’ New Bahamas Island Explained

MSC Cruises has announced a second private island destination in the Bahamas.

Aerial view of a small, palm-lined island with sandy beaches, turquoise water, several modern buildings, swimming pools, and docks; surrounded by clear blue ocean.

The new island, called Sandy Cay, will be located adjacent to Ocean Cay MSC Marine Reserve and is set to open in 2028.

Sandy Cay will be available exclusively to MSC Cruises and Explora Journeys guests. The island takes its name from its aragonite sand beaches, which MSC describes as among the purest in the world.

The company is positioning Sandy Cay as a more secluded, lower-key experience compared to Ocean Cay, with a focus on natural surroundings and a quieter atmosphere.

The announcement puts a name to what MSC had previously referred to internally as “Little Cay” in earlier communications about its Bahamas expansion plans.

Ocean Cay upgrades also on the way

While Sandy Cay is still three years out, Ocean Cay MSC Marine Reserve is getting a major upgrade closer to home.

MSC announced in January that the island will receive a range of new facilities due for completion in late 2027, along with a pier extension that will allow two ships to dock simultaneously.

New additions to Ocean Cay will include four additional dining venues, bringing the total to seven, a dedicated adults-only beach called Paradise Sands, an upgraded family beach area at Seakers Cove featuring a splash pad, ropes course and playground, additional cabanas, and a new marine conservation experience operated by the MSC Foundation.

Ocean Cay opened in late 2019 on a former industrial site and has become a regular stop on MSC’s Caribbean itineraries. The island currently features more than two miles of beachfront across eight beaches, seven bars, and a range of water activities.

MSC expanding its Bahamas presence on multiple fronts

Cruise line destinations the Bahamas.
A coastline on Grand Bahama Island.

The Sandy Cay announcement adds to a larger MSC expansion in the Bahamas.

Earlier this month, MSC also confirmed a deal with the Bahamas government for a new beach club at the Grand Lucayan Resort site in Grand Bahama, in addition to its previously announced $450 million investment to upgrade the Freeport cruise port facility.

A 2025 Landslide Changed Alaska Cruising — Here’s What Passengers Need to Know

One of Alaska’s most popular cruise destinations is off-limits for the 2026 season, and the list of affected sailings keeps growing.

A scenic view of a fjord with turquoise water surrounded by tall, rocky mountains. The sky is partly cloudy, and small ice chunks float on the water. Snow-capped peaks are visible in the distance.

Tracy Arm Fjord, a narrow 30-mile passage in southeast Alaska known for its glaciers, waterfalls and wildlife, has been closed to cruise ship navigation following a massive landslide on August 10, 2025.

The slide originated above the South Sawyer Glacier near the head of the fjord, sending water surging more than a quarter mile up the opposite mountain wall. No ships were in the fjord at the time and no injuries were reported, though kayakers camped nearby lost gear to the rushing water.

The U.S. Geological Survey estimates the slide displaced as much as 100 million cubic meters of debris into the fjord and has warned that the area remains unstable.

Continued rockfall and smaller-scale slides from the exposed landslide scar are expected, with the potential to trigger future localized tsunamis.

163 Tracy Arm calls cancelled across five cruise lines

tracy arm fjord seals
Seals on an iceberg in Tracy Arm Fjord (Photo courtesy of Nancy Schretter)

Here is where the cancellations stack up at the time of reporting. With MSC Cruises confirming this week that the MSC Poesia will skip all 20 of its planned Tracy Arm calls during its inaugural Alaska season, the total number of cancelled fjord visits for 2026 has reached at least 163 across five cruise lines and 11 ships.

Carnival Cruise Line has the highest number of cancellations with 53 calls cancelled across three ships: Carnival Spirit and Carnival Miracle, both sailing round-trip from Seattle with 21 calls each, and Carnival Luminosa operating from San Francisco with 11 calls.

Holland America Line follows with 46 cancelled calls across four ships. The Koningsdam, sailing round-trip from Vancouver, accounts for 24 of those, including two sailings that had Tracy Arm listed twice on the same itinerary. The Zaandam adds 19 Vancouver-based calls, while the Eurodam and Westerdam account for two and one call respectively.

A man in a gray jacket stands on the deck of the Koningsdam during an Alaska cruise, with snow-covered mountains in the background. Nearby, passengers enjoy Holland America’s ship deck and serene, icy waters with mountain views.

Royal Caribbean has cancelled 31 confirmed calls, with the Serenade of the Seas dropping 16 calls from its Vancouver schedule and the Voyager of the Seas dropping 15 from Seattle.

Notably, the Royal Caribbean announcement covering those two ships did not address the Anthem of the Seas, which has 12 Tracy Arm calls on its Seattle schedule. Whether those sailings will also be affected has not been confirmed.

Virgin Voyages rounds out the list with 13 cancelled calls on the Brilliant Lady, sailing round-trip from Seattle.

Endicott Arm and Dawes Glacier are the alternative

dawes glacier alaska celebrity cruises
Dawes Glacier (Photo courtesy of Celebrity Cruises)

All cruise lines redirecting away from Tracy Arm are substituting scenic cruising at Endicott Arm, located roughly 20 miles south, with views of the actively calving Dawes Glacier.

Endicott Arm has served as an occasional backup to Tracy Arm in past seasons when ice conditions made the fjord unsafe.

The 2026 Alaska cruise season is set to begin April 21 in Ketchikan, with ships arriving in Juneau the following week.

Scientists are continuing to study the causes of the landslide and monitoring for additional hazards in the broader Tracy Arm fjord network. Whether ships will be able to return in 2027 remains an open question.

Search Called Off After Norwegian Viva Crew Member Goes Overboard

Norwegian Cruise Line has confirmed that a crew member went overboard from the Norwegian Viva on April 9, 2026, while the ship was sailing near Costa Maya, Mexico.

A large cruise ship named Norwegian Viva is docked at a port under a partly cloudy sky. The vessel features blue and white wave patterns on its hull and multiple decks with balconies.

The incident occurred during a 7-night Western Caribbean voyage that departed Galveston, Texas on April 4.

Search and rescue operation launched and suspended

Once the incident was confirmed onboard, the vessel immediately notified the Mexican Rescue Coordination Centre. A coordinated search and rescue operation was launched but was ultimately unsuccessful. The search has since been suspended.

A passenger onboard told the Cruise News Today tipline, “Just received message over speaker the ship has turned around and is in a man overboard mission. Believed to be a crew member they are looking for. They are in communication with the Mexican authorities and other ships in the area.”

A map shows the location of the Norwegian Viva cruise ship as it travels past Isla Cozumel and the coastline near Playa del Carmen in Mexico. A blue line traces the ship’s route.

Norwegian Cruise Line issued the following statement:

On the afternoon of April 9, 2026, a crewmember went overboard near Costa Maya, Mexico. Upon confirming the incident, the vessel immediately informed the Mexican Rescue Coordination Centre (MRCC) and a coordinated search and rescue operation was initiated with no success.”

It went onto say, “The search and rescue operation has since been suspended. The family of the crewmember have been notified of the incident. The safety, security, and well-being of our crew is our highest priority. Our thoughts are with the crewmember’s family during this difficult time.”

Passengers reported the ship turning around near Cozumel

Marine tracking shows that the ship turned around Thursday evening just before 7:00 p.m. local time and conducted a search operation near Cozumel before continuing its voyage.

The Norwegian Viva resumed its scheduled itinerary and returned to its homeport of Galveston, Texas this morning. The Norwegian Viva carries approximately 1,388 crew members and can accommodate up to 3,215 passengers.

Norwegian Cruise Line has not released the identity or nationality of the crew member. No further details about the man overboard have been disclosed.

The incident comes weeks after a man overboard alarm on a Royal Caribbean ship was found to have been a hoax by a group of teenagers.

Was Royal Caribbean Right to Throw This Passenger In ‘Cruise Jail’?

What does it take to land in ‘cruise jail’? According to one TikTok user, acting in self-defense led to big problems and a very small stateroom. But while her side of the story has garnered well over a million views on the social media site, the comment sections have been rife with debate over whether the punishment fit the crime.

How She Landed in ‘Cruise Jail’

According to TikTok user @claudette.c, the trouble unfolded aboard Royal Caribbean’s Liberty of the Seas. As she tells it, a seating dispute led to her hand being smacked by a fellow passenger. In response, Claudette admits to punching the woman in the face. “I didn’t hit her hard,” she enthuses, “just hard enough to be like, b—-, don’t touch me!’

Top view of a cruise ship's deck featuring pools, water slides, and sports courts sailing on blue ocean waters as a cruise passenger jumps overboard in front of family.
Liberty of the Seas (Photo courtesy of Royal Caribbean)

“I coulda hit her way harder,” she adds, “but I didn’t.” 

This initial interaction later led to a confrontation allegedly involving Claudette’s aunt and the punched woman’s husband. After security intervened and interviews were conducted, Claudette says she was taken to her new quarters. There, she was watched over by a member of the ship’s crew at all times.

While allowed the occasional visitor, she was not permitted to leave. Therefore, all food and drinks were provided by room service. Claudette did, however, question why she was being kept under confinement given that the other party had opted not to press charges.

The Truth About Her Time in ‘Jail’

Because details matter, it’s important to note that the young woman in question, Claudette, was not actually thrown into the proverbial brig. While many ships do, in fact, have some form of jail, Claudette wound up in a stripped-down stateroom. Anything with which a person could hurt themselves had been removed, and she claimed one light had to remain on at all times.

A security guard in a white shirt and black cap stands at the top of an escalator, overseeing the area, following a recent dispute over a cruise link drink package.

Needless to say, her video generated not only a huge number of views but quite a few comments as well. Some suggested that the incident in question never actually took place, while others suggested she contact a lawyer in order to sue the cruise line.

Much of the debate in comments revolved around semantics and the use of the words “smack” versus “punch.” Claudette admits that “the only thing [security] cared about was the fact that I punched her in the face, because ‘punching’ is assault, ‘smacking’ is not.”

Should Passenger Be Banned?

In response to several queries from followers as to whether she’d been banned from Royal Caribbean, the TikToker claimed that she had not. She has also made repeated requests that the cruise line provide her with any and all CCTV footage from inside the theater, believing it ultimately will support any claim she makes, legal or otherwise.

“I was not the initiator, I did not start it,” she says, implying that the footage would show as much. However, “they said that the authorities have to request it.” 

Asked if the other person involved in the altercation was similarly confined, Claudette claimed that her family saw the other woman at various spots around the ship. “My family saw her in the casino,” she says. “My family saw her at dinner.”

Perhaps not surprisingly, the 30-year-old indicated that despite not having been banned, she would not be returning anytime soon. “It wasn’t even all that,” she snarked. “Ship looked like it was built in 2001 and hasn’t been updated since.” (For the record, Libery of the Seas joined the fleet in 2007 and is slated for a refurb, ironically enough, following her current 16-night transatlantic.)

Claudette did give a shout-out to the crew. “The staff was really nice,” she concluded, ”minus the captain. He’s the one who said I had to stay in my room.”

Juneau, Alaska Is Getting a Fifth Cruise Ship Dock. Construction Starts in 2027

A fifth cruise ship dock for downtown Juneau, Alaska is quietly moving forward. According to Huna Totem Corp., the Alaska Native corporation overseeing it, work will start on the development next year.

Dock will be ready for 2028 Alaska season

A rendering of a modern waterfront building with large glass windows, outdoor seating with umbrellas, and a boardwalk on stilts extending over calm water, set against a backdrop of hills.

The Juneau Assembly signed a tidelands lease for the development last week. Susan Bell with Huna Totem Corp. confirmed work on the project will start in summer 2027, to make it ready for the 2028 Alaska cruise season.

“There’s still a lot of detailed engineering and design that needs to happen, and we needed to be sure that we do this sequentially,” she said. “Signing the lease allows us to have confidence in moving forward with securing steel, securing the float that is needed for the dock.”

The new dock will be one element in a larger waterfront development called Aak’w Landing, which has an overall budget of about $150 million.

An overhead illustration shows a large docked ship connected to a dock and pathway leading to a building near Egan Drive and Whittier Street, bordered by water and nearby land features.

Approved in principle by the Juneau planning commission back in 2023, it will feature a culture and science center, underground parking and various dining and retail concessions. It will also include a boardwalk and green space for events and outdoor concerts, according to the company’s latest renderings, along with Alaska Native art educational resources.

There is strong local support for the development, although general public sentiment remains mixed over the impacts of added cruise ship capacity.

Huna Totem says the project would disperse cruise passenger traffic in the downtown Juneau area and help reduce road congestion, but opponents contend it could actually make congestion worse.

Huna Totem is committed to giving the public a voice to raise any concerns, Bell added. “This was built on years of input, and I think Huna Totem will continue making sure that we’re continuing that dialog and getting people’s input,” she said.

The company plans to present its plans in detail at the Juneau Chamber of Commerce luncheon next month.

MSC Cruises Is Building a Beach Club in the Bahamas — Here’s What We Know

MSC Cruises is doubling down on the Bahamas with plans for its first dedicated beach club. The cruise line confirmed a deal with the Bahamas government for part of the site of the iconic Grand Lucayan Resort in Grand Bahama.

A sandy beach with patches of green vegetation and seaweed lines the shore. Clear blue water stretches to the horizon, with trees along the left edge under a clear sky—an inviting scene reminiscent of an MSC Cruises Beach Club in the Bahamas.

MSC aims to develop the 20-acre site which is currently The Reef Village area. Neither the cruise line nor local officials have disclosed what amenities the MSC Beach Club will feature. It will be available to MSC and Explora Journeys guests.

“This agreement represents a defining moment for Grand Bahama and the future of our island,” said Bahamas Prime Minister Philip Davis. The redevelopment of the Grand Lucayan Resort has long been a national priority, and this step forward speaks to our commitment to restoring Grand Bahama as a leading tourism destination.

Two cruise beach club facilities being developed at the Grand Lucayan Resort

It won’t be the only beach club destination for cruisers at the site. Alongside MSC Beach Club, Ancient Waters Cruise Resort will be locally operated and accessible to various other cruise lines’ passengers.

The 56-acre beachfront Grand Lucayan Resort and 160-acre Reef Golf Course is now owned by Concord Wilshire Capital, which is overseeing a huge resort redevelopment.

“Together, the MSC Beach Club and the Ancient Waters Cruise Resort are projected to welcome more than one million guests annually,” Concord Wilshire President Nate Sirang said. “Combined with the activation of the Mega Marina and Casino Resort, this development will generate substantial economic activity.”

MSC’s new beach club plans are in addition to its already announced $450 million investment to upgrade the Freeport, Grand Bahama cruise port facility. The goal is to expand ship capacity and improve guest services.

Additionally, further upgrades are coming to Ocean Cay MSC Marine Reserve which will add more recreational activities, restaurants, bars and cabanas, as well as an exclusive adult-only retreat area.

Carnival’s ‘Year Of Food’ Continues As New Lunch Menu Is Tested On Several Ships

Cruise ships and food go together like chicken and waffles. Which, as it happens, is exactly what’s featured on a new menu being tested aboard a few Carnival Cruise Line ships.

A large Carnival cruise ship sails on calm waters, evoking the lively spirit of New Orleans. Green hills and scattered buildings form a picturesque backdrop under an overcast sky.
(Photo courtesy of Carnival Cruise Line)

While some say the offerings remind them of another venue found on the high seas, most are ready to line up and get their fill. But will the venue prove popular enough to go the distance… by which we mean be rolled out across the fleet?

What’s On the New Carnival Menu

While word of the new venue has been circulating on message boards and in Facebook groups for a while now, it was John Heald who made things official.

Taking to his popular Facebook page, Carnival’s Brand Ambassador said that the line had been “testing some new food options” on various ships.

Explore our Carnival-inspired menu with a new lunch option! Enjoy sections for Chicken, BBQ Delight & More—featuring fried chicken, burgers, brisket, and waffles. Icons make dietary info clear at a glance.
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It was only a few short weeks ago that Heald excitedly revealed that practically every aspect of onboard dining was being looked at. “We’ll find out what you like and perhaps what you want to see changed,” he said in one of his daily videos, “but it is going to be a very, very big year for food.” 

This week, he highlighted one of the options being tested. Chicken & Waffles & Waves is currently being tested on several of the fleet’s ships, including the Carnival Liberty.

When Heald posted the new Carnival menu, seen below, and asked his followers if there was “something there that you would order at lunchtime,” the response was overwhelmingly positive.

‘I’ll Take One of Everything’

As you might expect, the comment section was filled with people who may have struggled to type while fighting off unexpected cravings. “Be very afraid,” warned commenter Erick Smith.

“If I find brisket, I’ll be standing there like I’m at the blackjack table [saying] hit me, hit me, hit me, double down!”

Two individuals are standing at a counter in a fast-food restaurant, reminiscent of a carnival celebration. An employee behind the counter is preparing food. Menus with various food options such as sandwiches, fries, and burgers are visible above the counter, highlighting a slogan: "Eat Life to the Fullest.

Others noticed that the menu bears more than a passing resemblance to another venue featured on some Carnival ships. “Reminds me a lot of Big Chicken,” said several, referring to the venue spearheaded by the line’s CFO (Chief Fun Officer), Shaquille O’Neal.”

Still others poked gentle fun at the menu’s typos (including misspellings), asking if those were kinks yet to be worked out before it could be rolled out across the fleet.

Read Next: Shaq’s Big Chicken Review

Carnival Pride Is Back in Baltimore After Dry Dock. Here’s What’s Changed Over the Years.

Carnival Pride returned to Baltimore on April 9 after a 22-day dry dock in Freeport, Grand Bahama, resuming the year-round service Baltimore cruisers have loved for nearly 16 years.

A large cruise ship named Carnival Pride is docked at a port, with ropes securing it to the pier. The ship's blue and white hull is visible under a partly cloudy sky.

The ship first arrived in the city in April 2009 as Baltimore’s first year-round cruise ship, briefly relocated to Tampa in late 2014, and has called Baltimore home again since March 2015.

How the ship has changed over the years

Aerial view of Carnival Pride in Grand Cayman

The largest transformation came in 2015, when Carnival Pride received the Fun Ship 2.0 upgrade. That overhaul added Guy’s Burger Joint, BlueIguana Cantina, WaterWorks, RedFrog Pub, and several other venues that are now staples across the Carnival fleet.

In 2019, the ship returned to the Grand Bahama shipyard for a refresh that brought new carpeting and tiling throughout public areas, a renovated and relocated arcade, and the addition of The Cove, a dedicated lounge space for teens.

A modern jewelry store interior with several glass display cases containing rings, bracelets, and watches. The store is well-lit, with white walls and counters, and branded signage visible in the background.

The most recent major overhaul came in 2023, when the Pride spent nearly a month at the Navantia Shipyard in Cadiz, Spain.

That dry dock brought the most visible changes yet, including new livery, the Heroes Tribute Bar and Lounge, a venue honoring U.S. military service members that had already appeared on several other ships in the fleet.

A modern bar on Carnival Pride in Baltimore features wooden tables, large video screens with American flags, and patriotic decor. Signs read "TRIBUTE BAR" and "WE ARE 24-7, 365." The space appears empty except for one person—perhaps due to dry dock.

David’s Steakhouse was rebranded as Fahrenheit 555, and in the process, the ship said goodbye to its longtime replica of Michelangelo’s statue of David, which had occupied the space since the ship’s debut in 2002.

RELATED: Carnival Gives Statue of David a New Home

The 2023 dry dock also added the Carnival Adventures shop, Dreams Photo Studio, an upgraded Cloud 9 Spa, Starlink internet, and a full repaint in Carnival’s red, white, and blue hull livery.

What’s new from the 2026 dry dock

A brightly lit casino interior features rows of slot machines, colorful neon lights, and a carpeted floor. An unoccupied reception desk with a sign reading “Players Club” sits in the foreground.

The latest shipyard visit was more modest by comparison. The casino underwent a full refurbishment, with updated décor throughout the gaming floor, and the Effy Jewelry boutique in the retail area was refreshed.

Routine maintenance and technical work were also completed during the 22-day stay.

Where Carnival Pride goes from here

Two large cruise ships, including the Mardi Gras, are docked side by side at Celebration Key’s pier on clear turquoise water. A coastal resort, sandy beaches, and lush greenery grace the background under a mostly clear sky.

With dry dock complete, Carnival Pride resumes its year-round Baltimore schedule, offering seven-day cruises to The Bahamas and Bermuda, along with select Carnival Journeys sailings to more far-flung destinations.

Itineraries also include stops at Celebration Key, Carnival’s newest private destination on Grand Bahama, which opened in July 2025.

Baltimore cruisers have more to look forward to beyond the Pride’s return. Starting in November 2027, Carnival Miracle will join Pride in Baltimore, marking the first time two Carnival ships will homeport simultaneously in the city.

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