Exclusive: Banned Cruisers Speak Out, Own Up — ‘We Had No Agenda’
A couple whose video about their experiences aboard the Margaritaville at Sea Paradise went viral found out that they’ve been permanent banned by the line. The unusual twist? Their original video was posted back in 2023!
‘We Showed Exactly What We Saw’
While Laura and Johnathan Fain’s video chronicling their time on the Margaritaville at Sea ship got a decent amount of attention when posted back in 2023, he is quick to make clear it “wasn’t something where we were thinking, ‘Oh, maybe if we complain we’ll get a refund.’”

Rather, says Johnathan, who goes by Fain, “It was literally just posting our experience. We showed exactly what we saw.”
Adds Laura during a call with Cruise Radio, “It’s not like we made a mess and then filmed it! The response to the initial vlog wasn’t really controversial. But then I put out the TikTok,” which was by nature shorter and focused more heavily on the negative aspects of their trip.
“That’s what really blew up and is probably what offended them,” she says. “And I get it, to be honest with you. But I never thought it would lead to this!”
‘Maybe We Were Banned!’
Flashforward to the spring of 2026, when the pair decided it was time to give Margaritaville at Sea another shot. “We’d heard good things and were looking to do a cruise that would fit in our budget,” explains Fain. Yet when they attempted to book online, the system instructed them to contact customer service.
“I joked that maybe we were banned,” laughs Laura. What she didn’t realize was just how right she was: When Fain called, a customer service rep confirmed they were banned from the line and even revealed that a “bad review” was the reason.
“It says you are not allowed to board a cruise,” acknowledged the Margaritaville rep.
“I was shocked that they just said it, flat-out,” Fain admits.
Radio Silence
Despite making a video about the ban which accumulated nearly 125,000 views in its first week, the couple has not heard from the cruise line. (You can see their video in its entirety below.) “I’m not expecting to hear from them,” shrugs Fain.
Many in the comment section have assumed that the company might reach out in order to make amends. Laura, however, is quick to say, “We didn’t do this to get a free cruise or bash them again. We had no agenda.”
Despite what has gone down, the pair would like to give the line — which has undergone massive changes since their original posting — another shot… with, however, one stipulation. “I wouldn’t want it for free,” she says emphatically. “Nobody’s going to take away my credibility in that way. I can already imagine the comments people would make if we accepted a free cruise and had a positive experience.”
Adds Fain “And if we weren’t paying for it, we would disclose that. It’s important that we remain true to ourselves.”
Cruise Radio reached out to Margaritaville for comment, but received no response.
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