The British Pullman, A Belmond Train, England in London Welcomes Adam Baylis-Waterlow with Extensive Experience in Travel and Hospitality as the New General Manager

The British Pullman, a Belmond train, England, has appointed Adam Baylis-Waterlow as its new General Manager, marking a significant step in the luxury train‘s ongoing journey of growth and innovation. With extensive experience in travel and hospitality, Baylis-Waterlow’s appointment comes as the British Pullman continues to evolve, providing unique and immersive experiences for its distinguished guests. Known for its sophisticated and elegant services, the British Pullman is now poised to embrace new strategic leadership that will elevate its offerings further.

A Strong Leader in Hospitality

Adam Baylis-Waterlow joined the British Pullman team in January 2025 as the Guest Experience Director, where he played a key role in enhancing every aspect of the guest journey. His leadership in this position allowed him to introduce new destinations, design exciting immersive events and create high-profile partnerships. Notable collaborations include those with Jean Paul Gaultier and the renowned Universal Pictures production Wicked: For Good. These initiatives have cemented the British Pullman as a leader in culturally significant and distinct travel experiences.

In his new role as General Manager, Baylis-Waterlow will oversee the strategic management and operations of the train, ensuring that both guests and employees enjoy exceptional experiences. His extensive background in the travel and hospitality sectors, having worked with major brands such as Virgin Atlantic and British Airways, positions him as a fitting leader to continue the British Pullman’s legacy of excellence.

Baylis-Waterlow’s approach is rooted in a strong commitment to delivering premium guest experiences and operational excellence. His leadership will be crucial in maintaining the British Pullman’s reputation for luxury travel, ensuring that the train remains synonymous with refined elegance and unparalleled hospitality.

Introducing Celia: A New Chapter for The British Pullman

As part of the British Pullman’s ongoing evolution, one of the key additions under Baylis-Waterlow’s leadership will be the introduction of Celia, a new private dining and events carriage set to launch in early Summer 2026. Designed by filmmaker Baz Luhrmann, with costume and production design by Catherine Martin, Celia will offer an intimate and cinematic experience for up to 12 guests aboard the 1932 Pullman carriage.

The carriage will feature its own cocktail bar, lounge, dining area and entertainment space, making it a perfect setting for bespoke events and private dining moments. This addition represents the British Pullman’s dedication to providing unforgettable and personalized experiences for its elite clientele. Under Baylis-Waterlow’s leadership, the introduction of Celia promises to elevate the train’s already exceptional service to new heights, ensuring guests can enjoy a truly exclusive and one-of-a-kind experience while travelling through the picturesque English countryside.

The Legacy of The British Pullman and Belmond

The British Pullman, part of the Belmond collection, continues to operate as a flagship for luxury rail travel. Its beautiful Art Deco carriages allow guests to explore the scenic beauty of England from February to December, with journeys departing from London Victoria. The train offers a range of luxurious experiences, including gourmet dining, themed events and exclusive excursions. The British Pullman is renowned for its historical significance, elegant style and the exceptional service provided by its highly trained staff.

Belmond, the parent company of the British Pullman, has been a pioneer in luxury travel for over 50 years. The company’s portfolio includes 43 properties spread across 24 countries, offering exceptional hotels, trains, river cruises and safari lodges. With a legacy built on connecting discerning travellers with unforgettable experiences, Belmond remains committed to preserving the art of travel while continually innovating to meet the changing demands of the luxury traveller.

Since 2019, Belmond has been a part of LVMH, the global luxury group, further enhancing its ability to offer world-class services and experiences. The addition of Celia and the ongoing leadership of Adam Baylis-Waterlow will ensure that the British Pullman continues to thrive as one of the most distinguished luxury travel brands in the world.

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