Hyatt Hotels Manchester Unveils New Leadership To Revolutionise Guest Experience And Attract UK Tourists

Hyatt Hotels Manchester, UK is making significant strides to improve its leadership team through two new appointments which will help expand its guest services while improving its competitive position in the Manchester market. Harry Fitton will serve as Director of Operations and Rachael Askem will take on the role of Director of Sales at Hyatt Regency and Hyatt House Manchester, which will bring essential business knowledge needed for the hotels to achieve their high standards of customer service and guest satisfaction.

New Leadership Roles at Hyatt Hotels Manchester

The appointment of Harry Fitton to the role of Director of Operations marks a significant step forward in the hotel’s operational strategy. Fitton, who was part of the original pre-opening team in 2019 at Hyatt Regency and Hyatt House Manchester, brings a wealth of knowledge to this senior leadership role. Following his earlier success with Hyatt, Fitton continued to excel at Andaz London Liverpool Street, where he was named Manager of the Year in 2022 for his outstanding leadership and team results. His most recent position was Head of Hotel Operations at Ty Milford Waterfront, overseeing a team of over 60 staff members.

Rachael Askem Leads Sales Strategy and Guest Engagement

Joining Fitton in leadership is Rachael Askem, who takes on the role of Director of Sales at Hyatt Hotels Manchester. With more than a decade of experience in hospitality sales within the Manchester market, Askem brings a deep understanding of the local business landscape. Her previous role at Hilton Manchester Deansgate saw her lead corporate, group, and MICE business, where she successfully secured major conference and corporate agreements. Askem’s career also includes roles at King Street Townhouse and Discover the World, managing MICE accounts for over 150 international hotels and building long-standing relationships with global clients.

At Hyatt Hotels Manchester, Askem will oversee the commercial strategy, focusing on driving business across the leisure, entertainment, long-stay, and meetings and events segments. She is enthusiastic about the potential of the Manchester market.

Enhancing the Guest Experience: New Services and Focus on Personalisation

Under the guidance of Fitton and Askem, Hyatt Hotels Manchester is introducing several new customer services designed to elevate the guest experience. A key focus will be enhancing the level of personalisation offered to guests, ensuring each stay is tailored to individual preferences. The hotel’s leadership team is committed to creating seamless experiences that make guests feel at home, with a strong emphasis on attentive service and responsiveness to guest needs.

To improve operational efficiency, Hyatt Hotels Manchester is also investing in cutting-edge technology to streamline the check-in and check-out processes, minimising wait times for guests. The hotel is introducing a more sophisticated mobile check-in service that allows guests to check in prior to their arrival, providing a faster and more convenient experience. Additionally, the hotel’s dedicated concierge team will be more accessible than ever, offering guests personalised recommendations and booking services for events, dining, and local attractions in Manchester.

The new leadership team is also enhancing Hyatt Hotels Manchester’s offerings for business travellers and event organisers. With Rachael Askem’s extensive background in the MICE industry, the hotel is poised to become a leading venue for corporate events, meetings, and conferences. Hyatt’s state-of-the-art meeting spaces, combined with dedicated event coordination services, will cater to the needs of professionals seeking a seamless and productive environment in Manchester.

Sustainable Practices and Community Engagement

Sustainability is another area where the hotel’s leadership team plans to make significant strides. Fitton and Askem are both passionate about the role of sustainable practices in the hospitality industry, and Hyatt Hotels Manchester is committed to minimising its environmental impact. The hotel has already implemented several eco-friendly initiatives, including waste reduction programs, energy-efficient lighting, and sustainable sourcing for food and beverage services.

Moreover, Hyatt Hotels Manchester is keen to strengthen its ties with the local community, with plans to collaborate with local businesses and cultural institutions to offer guests an authentic Manchester experience. By promoting local art, food, and experiences, the hotel aims to provide visitors with a deeper connection to the city, while supporting the region’s economy and cultural heritage.

A Promising Future for Hyatt Hotels Manchester

The additions of Harry Fitton and Rachael Askem to the leadership team at Hyatt Hotels Manchester signify a promising future for both the hotel and the city’s hospitality industry. With a renewed focus on guest satisfaction, operational excellence, and community engagement, the hotel is set to further solidify its position as one of the premier destinations for both business and leisure travellers in Manchester.

Hyatt demonstrates its dedication to its workforce through its leadership selections which establish a sustainable work atmosphere and enable employees to develop their professional careers. Rachael possesses deep knowledge about Manchester and its essential business connections. Their combined experience and warm approach and unique viewpoints will help define the hotels’ position in this exceptional city.

Image Credit: Hyatt Hotels

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