Delhi IGI Airport’s Encalm Hospitality Elevates Tourist Experience With Cutting-Edge Technology For Hourly Room Bookings

Encalm Hospitality, which operates the transit hotel at IGI, has chosen Hotelogix’s advanced Property Management System as part of their major effort to upgrade airport hospitality services at Delhi’s Indira Gandhi International Airport. The partnership between the two organizations intends to improve hotel operations while creating a more convenient experience for business travelers and airline staff and airport passengers who are waiting to fly.

Transforming Airport Hospitality

Encalm Hospitality’s decision to adopt Hotelogix’s PMS marks a crucial step in digitising the operations of their transit hotel. Located at one of India’s busiest airports, Encalm’s transit hotel caters to a unique and often unpredictable segment of travellers, those with layovers or flight delays. By adopting this technology, Encalm is set to improve operational efficiency, enhance guest satisfaction, and modernise the airport hospitality infrastructure.

With Hotelogix, Encalm can now manage hotel operations more effectively, including hourly room bookings, a feature that has gained significant traction in recent years. This model allows for the same room to be sold multiple times within 24 hours, boosting occupancy and revenue potential. It enables airport hotels like Transit by Encalm to cater to the demand for short, flexible stays, which is becoming increasingly popular.

Catering to the Growing Demand for Flexible Stays

The need for flexible, short-term accommodation has surged in recent years, driven by the evolving needs of modern travellers. With the unpredictable nature of air travel, delays, long layovers, and unpredictable schedules, many passengers are opting for hourly bookings. This trend is not only seen in India but across the globe. The hourly booking market, valued at 16.67 billion USD in 2019, is expected to grow to 25.62 billion USD by 2027.

Encalm Hospitality’s decision to integrate Hotelogix’s system is in direct response to this growing demand. The flexibility offered by hourly bookings provides a convenient and affordable option for passengers in transit, while also increasing the hotel’s profitability. In India alone, around 15-20 percent of hotels, particularly those near airports, railway stations, and corporate hubs, now offer rooms by the hour, and this trend is expected to gain further momentum in the coming years.

Hotelogix PMS: Enhancing Operational Efficiency

One of the key advantages of Hotelogix PMS is its ability to provide centralised control over hotel operations. Encalm Hospitality’s CEO, Vikas Sharma, expressed his satisfaction with the system, noting that Hotelogix understands the unique dynamics of airport hospitality. The platform allows for streamlined management of daily operations, from room bookings to guest services, helping the hotel maintain high standards of service and efficiency.

Hotelogix’s system also offers features tailored to meet the specific needs of airport hotels, including real-time inventory management, pricing strategies, and a user-friendly interface that allows staff to quickly respond to guest requests. This technology ensures that Encalm can provide modern, agile, and efficient services to meet the demands of today’s travellers.

Sivaprasad Gangadharan, Chief Sales Officer of Hotelogix, also weighed in on the partnership, highlighting how airport hotels thrive by effectively managing hourly bookings. With Hotelogix as their technology partner, Encalm Hospitality is set to transform the airport hotel experience, setting new standards in hospitality for millions of travellers passing through Delhi’s IGI Airport.

Encalm’s Vision for Future Growth

Encalm Hospitality’s commitment to improving the airport stay experience reflects a broader trend within the hospitality industry, where technology is playing an increasingly important role. As the demand for flexible, affordable, and efficient accommodation options grows, Encalm is poised to capitalise on this shift with Hotelogix’s PMS.

The collaboration also positions Encalm as a leader in airport hospitality, ready to scale its operations as more travellers seek short-term, flexible stays at airports across India and globally. With the support of Hotelogix, Encalm aims to continue growing its footprint, meeting the evolving needs of the modern traveller while ensuring a smooth and efficient experience.

A New Era for Airport Hospitality

Encalm Hospitality’s adoption of Hotelogix PMS is a pivotal moment in the evolution of airport hotels, bringing much-needed flexibility and operational efficiency to this unique sector. By embracing modern technology, Encalm is not only enhancing the guest experience but also positioning itself for future growth in an increasingly competitive market. As the hourly booking model becomes more mainstream, this collaboration between Encalm and Hotelogix sets a new benchmark for the hospitality industry at airports worldwide.

The operational excellence improvements through technology implementation have now enabled airport hotels to provide superior customer service to modern-day travelers who use advanced technology. Encalm and Hotelogix demonstrate how technology enhances airport hospitality operations by using advanced systems to improve both customer experience and business outcomes.

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