Ryanair’s Customer Service Woes – Why Jet2 is the Go-To Airline for Stress-Free UK Travel

In a new report from Which?, Jet2 has been named the best UK airline for 2026, beating out major competitors like Ryanair, EasyJet, and Wizz Air. The airline received high praise from 5,500 travelers for its customer service, seating comfort, and most notably, its low flight cancellations compared to its rivals. This makes Jet2 the standout choice for passengers seeking a reliable and customer-friendly airline.
As air travel continues to recover, customer satisfaction remains a key factor in determining the best carriers for both business travelers and tourists. The latest report sheds light on the performance of UK airlines, providing insights into flight delays, hidden fees, and the overall travel experience.
Jet2 Leads the Pack with Customer Satisfaction and Reliability
Jet2 achieved an impressive average score of 76% across several categories, including boarding, seat comfort, and value for money. One of the standout features that set Jet2 apart from its competitors is its generous luggage allowance, which was particularly praised by budget-conscious travelers. With the ability to carry more luggage without the added fees typical of budget airlines, Jet2’s reputation as a budget-friendly yet reliable airline has strengthened.
Additionally, Jet2 was the only short-haul airline to be named a Which? Recommended Provider in the survey. The airline’s fewer last-minute flight cancellations and solid customer service helped it maintain its strong position as the best choice for travelers heading to destinations across Europe and the UK.
Ryanair and Wizz Air Struggle with Customer Satisfaction
At the other end of the spectrum, Ryanair and Wizz Air both received low ratings in the survey, with Ryanair coming in last with a score of just 55%. While Ryanair is popular for its cheap fares, passengers expressed dissatisfaction with its hidden fees, poor seat comfort, and overall customer service. In fact, over a third of Ryanair’s customers reported experiencing problems with their flights, including dirty planes and uncomfortable seating.
Wizz Air, another budget carrier, also performed poorly with a 59% customer satisfaction score. Passengers cited similar concerns about poor service and high fees for additional services, particularly baggage. While Wizz Air offers affordable flights, the additional charges for services that are typically included with other airlines have left many passengers feeling dissatisfied.
EasyJet: A Slight Improvement, But Still Behind
EasyJet scored 67% overall in the customer satisfaction survey, marking a slight improvement over the previous year. EasyJet received positive feedback for its improved punctuality, but its customer service and seat comfort still lagged behind other airlines. While EasyJet is a popular choice for short-haul flights within Europe, it remains in the middle of the pack compared to Jet2 and other carriers like Lufthansa and Norwegian.
Passengers appreciated EasyJet’s value for money and were pleased with the option of traveling with just the fare. However, the airline still faces criticism over its customer service and the often cramped seating that passengers encounter.
Long-Haul Airline Rankings: Singapore Airlines Tops the List
While the report primarily focused on short-haul airlines, it also examined long-haul carriers, with Singapore Airlines emerging as the top-rated long-haul airline, scoring 81% for overall satisfaction. Customers praised the airline for its excellent customer service, comfortable cabins, and high-quality in-flight dining experience.
Other long-haul airlines that performed well in the survey include Emirates, Virgin Atlantic, and Qatar Airways, all of which received high ratings for customer service and flight comfort. British Airways, despite some challenges in the short-haul category, scored 72% for long-haul flights, with particularly strong marks for customer service.
The Impact of Airline Rankings on Business and Tourism Travel
For business travelers, the importance of reliable service, punctuality, and comfort cannot be overstated. Jet2’s top ranking as the best UK airline provides reassurance for travelers seeking affordable yet reliable flights within Europe. Meanwhile, the struggles of airlines like Ryanair and Wizz Air might make business travelers reconsider their options, particularly when it comes to important meetings or events that require a stress-free journey.
Tourists, on the other hand, are often more flexible in their travel decisions. However, the customer service issues raised by Ryanair and Wizz Air could discourage potential holidaymakers who prioritize comfort and overall experience. In contrast, the favorable review of Jet2 suggests that tourists seeking a budget-friendly yet comfortable flight option will continue to favor this airline for their trips to the UK and Europe.
Quick Travel Tips for Choosing the Right Airline
- Consider Service and Comfort: If you’re willing to spend a bit more for better service and comfort, Jet2 is a top choice, especially for short-haul travel to Europe.
- Watch Out for Hidden Fees: When flying with budget airlines like Ryanair and Wizz Air, make sure to factor in all additional charges for baggage and seat selection.
- Plan Ahead for Long-Haul Travel: For long-haul flights, Singapore Airlines and Emirates offer superior service and comfort, making them great choices for international travel.
- Check Customer Feedback: Always look at the latest customer satisfaction surveys before booking, especially if you value service quality and comfort during your journey.
- Book Early for Better Rates: Whether you’re flying with a budget or full-service carrier, booking well in advance can help you secure the best rates and avoid last-minute price hikes.
Conclusion: Choosing the Right Airline for Your Journey
The latest airline rankings from Which? offer a clear picture of where UK travelers are finding the best experiences. Jet2 stands out for its reliable service, affordable fares, and generous luggage allowances, making it the top choice for short-haul travelers. Meanwhile, Ryanair and Wizz Air continue to face challenges with hidden fees and poor customer service, which may drive passengers to seek alternatives for a more comfortable journey.
For both business and tourist travelers, selecting the right airline can make all the difference. With Jet2 taking the lead in customer satisfaction, it’s clear that travelers looking for affordable yet reliable service will continue to choose it as their preferred option for flights within the UK and Europe.
Key Points in Bullet Form:
- Jet2 named the best UK airline for 2026, with high scores for customer service, seat comfort, and low flight cancellations.
- Ryanair and Wizz Air received low ratings, with complaints about hidden fees, poor seat comfort, and customer service.
- EasyJet showed slight improvements but remains middle-tier in terms of customer satisfaction.
- Long-haul airlines like Singapore Airlines and Emirates received high marks for service and comfort.
- Business travelers and tourists are advised to prioritize service quality and comfort when booking flights.
By considering the latest customer satisfaction rankings, travelers can make informed choices about the airlines that best suit their needs for both affordable travel and comfort.
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