Galaxy S25 series users have marked a big win over Samsung and forced it to reverse a decision on the latest AI features for this flagship.
Samsung has officially announced that it’s working on a new software update that will bring new AI features for the Galaxy S25 series. The company specifically mentioned that the feature list includes call screening, which has become a cornerstone for this discussion.
The Galaxy S26 series comes with new performance upgrades and AI features. Since the launch day, Galaxy S25 users have been expecting these new additions to descend to their phones with the One UI 8.5 update.
Users reached Samsung through its community moderators and verified whether the call screening feature would be a part of the One UI 8.5 rollout. The moderators denied the compatibility.
This was the turning point for the entire scenario, in which Samsung users started criticising Samsung’s 7 OS update policy. They alleged that the company is keeping the new features exclusive to the Galaxy S26 series as a selling point. And they are feeling betrayed even after purchasing a premium phone. That’s not it; the company also denied access to call screening for the Galaxy Z Fold 7 and Flip 7 series.
This criticism is genuine, and there are a few reasons. The Galaxy S25 series was launched in January last year, which makes it only one year old, and has received one major OS update so far. Meanwhile, the Z Fold 7 and Flip 7 are the most recent foldables.
What makes the scenario even more concerning is that these previous-gen devices come with a high-end chipset. Therefore, they could run all of the latest features without any performance issues.
Third, and the final features like call screening are software-focused. Hence, developers can install it via an OTA update. With these facts, Samsung appeared to be neglecting previous flagships and limiting the new feature pack.
User raised questions, if Samsung is doing this to only a year-old flagship, it may also discriminate against the S26 series when the S27 lineup launches. These are some of the most genuine comments that Samsung should read.
Following the initial backlash, Galaxy S24 and S23 series users also joined the movement and forced Samsung to come up with an announcement in their favor.
Author’s take
With the release of the Galaxy S24 series, Samsung started selling the 7 OS upgrade and 7 years of security update support. The policy is in effect for premium phones launched over the time span of past two years.
This is one of the selling points of Samsung S-series and foldables, which assures consumers of getting long-term support, keeping the phone updated with new features. However, the most recent incident suggests that Galaxy S-series and Foldable users may face some lag in the 7 OS upgrade as the years goes bye.
From my perspective, Samsung should be doing these after-sales services without user complaints. In fact, it’s its responsibility to keep its existing users happy. So that they could refer to that good experience to their family and friends. Similarly, if they are getting mistreated, they will spread that experience as well. This will hurt the consumer trust in the brand’s after-sales services.
As the software experience is picking up consumers’ interest, this attitude of Samsung leaders for existing users won’t go unattended. Also, if it wants to compete against Apple, it must fix such flaws. For example, Apple has already released the call screening feature for all of the supported devices from the past generation. And the good thing is, no one has to ask for it. The company just gave it away. This should be the common standard of after-sales services.
We expect that this user backlash will set an example for Samsung, and it should not neglect its past year’s flagships, such as the Galaxy S25 series.
The post Galaxy S25 users forced Samsung to reverse a bad decision appeared first on Sammy Fans.
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