Galaxy S25 users aren’t happy with Samsung
The Galaxy S26 series launched with One UI 8.5, bringing new UI and animations upgrades as well as AI features that Galaxy S25 users have been waiting for since the launch day. Yet, the wait continues to stretch.
The Galaxy S25’s One UI 8.5 saga started in early December with the beta program. So far, 8 betas have been released with features, improvements, and optimizations. Still, the beta is missing some of the Galaxy S26 series features. One of these features is the call screening, which Samsung first denied compatibility with the S25 series and later announced would come with a future update.
Since Samsung prioritizes the Korean community in software rollouts, users on their forums are showing their disappointment with the company and reflecting on the low-grade treatment. The majority of Galaxy S25 users have criticised Samsung for the 7 OS update promise, which they don’t think Samsung is fulfilling with priority.
“Who would use a Galaxy like this? A phone costs over a million won, so it’s basically telling us to buy a new one every year just because a new model comes out. This is really too much. Do you think people using the Samsung S25 are suckers? If you’re going to categorize prices like this, then the promise of 7 years of updates was all a lie.” A Galaxy S25 user wrote about the One UI 8.5 and new AI feature situation.

This is just one example, and the forum has many such posts that show strong criticism of Samsung’s current OS upgrade rollout policy.
As a matter of fact, Samsung is clearly making it a stretch, and this isn’t even a major Android update. One UI 8.5 is still based on Android 16, which was released last year. So, much of the testing should have been done for the feature rather than OS compatibility. The time it’s taking for the rollout isn’t understandable.
Author’s take
Samsung is creating a divide here; it is selling new features with the Galaxy S26 series while the S25 users are watering their mouths. The most interesting fact is that S25 customers have paid almost an identical price compared to the latest phones. And, the phone maker is showing zero interest in prioritizing their user experience.
The company could have rushed the development for this lineup and released the update right after the S26 series launch, even in March; a move may have been welcomed by users.
We just entered April, and only the next One UI 8.5 rollout for the Galaxy S25 series will present a clear picture.
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